The 5 core ingredients for growing customer service delivery
Customer service doesn't always have a great reputation. From better agent experiences to better measurement processes, here's five things to know for how to improve customer experience via customer service outsourcing.
Using AI to Drive Customer Experience
AI is creating new opportunities for companies to deliver improved CX and is poised to undergo another dramatic shift as decision-makers adopt AI to revolutionize the customer experience.
The Role of Learning and Development in Customer Experience
Sticking to the script can do more harm than good for BPO organizations and customer service teams. It pays to prioritize learning, training and development—for your churn rate, your customer experience and your bottom line.