Why static CX playbooks are no match for fintech disruptors
As a growing fintech—an ambitious, disruptive, irreverent company looking to fundamentally change the game for the better—you need more than a dusty playbook to drive customer satisfaction and retention.
The most telling metrics behind BPO customer service
Traditional metrics don’t tell the full story behind outsourced CX. Use these simple (but often overlooked) measures to better understand your BPO customer service.