Watch: 2020 CPPO Symposium – One Digital Bank’s CX Journey


At the 2020 CPPO Symposium earlier this month, BankMobile and Ubiquity shared key strategies for delivering customer experiences (CX) that drive long-term loyalty and record-breaking Net Promoter Scores (NPS) for the digital bank. By focusing on mission, culture, calibration and technology, including artificial intelligence, the partners have achieved a 46-point jump in NPS.

Watch the video to learn more and see other industry leaders weighing in on the future of payments at the 2020 CPPO Symposium.