On a mission to modernize healthcare, a Silicon Valley-based healthtech firm is powering digital transformation by eliminating the administrative burden for providers while increasing patient engagement. But a seamless front-end experience requires an efficient, accurate, and cost-effective back office.
The startup needed a way to scale cost-effectively without compromising on compliance or innovation. Ubiquity, with its track record of helping similar disruptors in the healthtech space, emerged as the go-to partner. Their deep expertise wasn’t just about meeting KPIs; they understood the complexities of the industry and were well-equipped to deliver on the firm’s broader objectives. In this case study, you’ll uncover strategies for success.
Results
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Quality scores
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Alignment on QA audits
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Agent retention
Learn more about the strategy and solutions that made it happen.
