Case study: Healthtech innovator gains operational edge with actionable insights

On a mission to modernize healthcare, a Silicon Valley-based healthtech firm is powering digital transformation by eliminating the administrative burden for providers while increasing patient engagement. But a seamless front-end experience requires an efficient, accurate, and cost-effective back office.

The startup needed a way to scale cost-effectively without compromising on compliance or innovation. Ubiquity, with its track record of helping similar disruptors in the healthtech space, emerged as the go-to partner. Their deep expertise wasn’t just about meeting KPIs; they understood the complexities of the industry and were well-equipped to deliver on the firm’s broader objectives. In this case study, you’ll uncover strategies for success.




Quality scores


Alignment on QA audits


Agent retention

Learn more about the strategy and solutions that made it happen.

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