Serve customers and industries from anywhere
Ubiquity’s CX-first approach for business process outsourcing, operations, and risk management has earned trust from Fortune 500 brands, unicorns, and disruptive startups. Clients across industries such as fintech and financial services, healthcare, retail, and e-commerce all partner with Ubiquity to solve their most challenging CX problems.
BPO experts in any industry
Our teams have decades of experience in delivering improved customer experiences through better business process outsourcing across a range of industries.
What partners say about Ubiquity
We work best with disruptive, fast-growing brands looking to increase customer service quality and cut operational costs for a better Return on Outsourcing. Larger organizations come to us for help with process efficiency, seasonal support, cost reduction, customer satisfaction, and retention. We also work with clients to build new and innovative products and services to keep customer experiences fresh, differentiated, and world-class.
Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 40+ years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.
—Warren Taylor, Co-founder, EVP, Director of Customer Service, BM Technologies
We weren’t sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups while also providing ongoing insights to improve reporting, quality, and capacity planning across our operations.
—Matt Finger, Executive Director for Sales, Roadie, A UPS Company
Ubiquity had the most amazing team we could have ever asked for. We absolutely consider every single one of your team as part of our Ninja family, and we would never have the success we have without Ubiquity. We consider you the ‘front lines’ to our success and Ubiquity should all be so very proud of the work they do every day, with every single customer.
—Kelly Freeman, Director of Operations, CreditNinja
We couldn’t find enough customer experience staff that would show up to work reliably. Ubiquity was able to quickly and smoothly bring up a CX team offshore. We are now meeting our services levels for the first time that I can remember. Ubiquity made it so easy for us to outsource.
—Paul Bergmann, President, Viking Pest Controls
Everything we do is for our customers. Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built. Together, we’re delivering the next generation of banking.
—Hussein Ahmed, Founder and CEO, Oxygen
Partnering with Ubiquity has helped our e-commerce business expand support hours and channels while also improving the customer experience, which is especially critical during our peak shopping periods. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.
—Tim Greenstein, General Manager – Supply Chain & Technology, Accent Group Limited
Due to rapidly increasing demand in several markets, we were eager to expand our bilingual agent team, and Ubiquity allowed us to quickly scale up. Fast and accurate customer assistance is a key to our service model, and Ubiquity is an important partner in our pursuit of that goal.
—Michael Wakefield, Vice President of Customer Experience, Orkin USA
It’s been a pleasure working with Ubiquity. They take great care in working with their clients, and I’ve been impressed with their team’s ability to learn quickly and execute with excellence. Thanks for being such a wonderful partner.
—Karin Robinsantos, Head of Operations Specialists, Newfront Insurance
The merchant experience with our terminals is critical to our success in a crowded ecosystem. Ubiquity’s payment expertise, extensive training and employee development ensure that our merchants have a great experience. What’s more, our resellers have true partners available for their needs, whether it’s a general inquiry or technical assistance.
—Krishna Gollamudi, Head of Customer Success, GoDaddy Poynt
Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.
—Lora Ross Lawson, Assistant Vice President of Call Centers, Careington International
We have wildly different and diverse clients. There’s nothing standard about servicing them, yet we’ve challenged Ubiquity to help us deliver the best service we can, efficiently. Ubiquity’s real-time data and analyses have been tremendous assets in helping us chart a path forward, and really helped strengthen our relationships with our partners.
—Trent Sorbe, Founder & President, Central Payments
A good IVR solution is paramount for a positive customer experience. Ubiquity has become our trusted partner not only to build first-class IVR systems for our partners but also to develop the supporting analytics that help them understand how customers are using the technology, so we can continually optimize the customer journey.
—Geoff Smith, VP of Operations, Americas & AsiaPac, Carta Worldwide
Reg. E error resolution is one of the most common areas for compliance problems in prepaid. Ubiquity’s expertise in this area means that we are confident in our dispute resolution process. Ubiquity also helped us address fraud spikes during tax season, saving us upwards of a quarter of a million dollars.
—Scott Scovel, Vice President, MetaBank
The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner to us for us as we expand our business.
—Jason Shepard, Director of Operations, ConverseNow