BPO services for crypto & NFT

Blockchain…built better

man looking at computer with pen in hand

Your outsourcing experts for Crypto & NFT

The complex regulatory requirements of cryptocurrency and non-fungible token markets require extreme accuracy in functions from error resolution to identity verification. As a leading crypto BPO, we help you reduce risks, minimize unnecessary losses, and resolve customer dispute, chargeback, and fraud claims with less effort for both agents and customers.

Our staff are armed with specialized compliance, data security, and financial services training to manage complex transactions and resolve customer issues efficiently. We put your customers first, using data and technology to drive faster, more personalized customer experiences.

CX flexibility & scalability

Challenger brands are finally realizing how superior customer experiences can dramatically increase brand loyalty—and user advocacy. Want to know how to scale fearlessly?

woman sitting at a desk
Disputes and Chargeback

Disputes & chargeback processing

Crypto chargebacks, fraud investigations, and refunds are a complicated and financially risky process that require expert management. We transform negative situations into positive customer experiences with empathy, as well as:

  • Specialized knowledge
  • Actionable customer data
  • Customized technologies
Fraud Monitoring Investigation

Fraud monitoring & investigation

We deploy fraud-prevention technology tools, such as machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:

  • Unusual pattern recognition
  • Blocking or unblocking accounts
  • Outbound calls to verify transactions
Money laundering detection

Money laundering detection

We flag suspicious activity surrounding money laundering concerns and unverified customer transactions. Our comprehensive approach includes in-depth monitoring of:

  • Critical detail sources
  • Automated pre-set alerts
  • Transaction irregularities
KYC icon

Know your customer (KYC) & ID verification

Create more efficient transactions with technology that both validates user identity and provides agents with the data they need to succeed. Technologies work in concert with agents to:

  • Classify contact dispositions
  • Provide predictive metrics
  • Direct resource allocation

Customer CX acceleration

Ubiquity is well… ubiquitous. We make sure your customers can connect with your brand on any device, in any channel, and at a response rate that exceeds expectations. Our contact center model provides:

  • Seamless technology delivery
  • Engaged brand ambassadors
  • Agent performance incentives

Some of our Crypto & NFT partners

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curve logo
bitpay logo
abra logo

How we transform CX for Crypto

Applying the right service approach to the right financial services channels gets customers on your side. Challenger brand Curve, which connects multiple debit and credit cards through a simple app, recently began offering cryptocurrency purchasing through its primary card.

Ubiquity combined supportive agent technologies and innovations in analytics and automation to provide exceptional customer experiences for Curve users. We applied our decades of experience in navigating financial legislation, compliance standards, and ever-evolving customer expectations to de-risk complex change in a highly regulated environment.

lexisnexis
Shachar Bialick
Founder & CEO, Curve

“We needed a partner we could trust not only with our customers but also with our growing business. Ubiquity’s financial services and compliance knowledge, along with their commitment to collaboration and providing actionable business insights have made them an invaluable partner and we’re just getting started.”

The latest in innovative crypto & NFT

What to do about rising tax refund fraud and dispute volume

What to do about rising tax refund fraud and dispute volume

Despite industry and IRS gains in the fight against tax refund fraud and its ripple effects ...

Fraud and disputes are on the rise, with even more activity during tax season. In this on-demand webinar hosted by the Innovative Payments Association, you'll learn about evolving fraud tactics and how to spot them and mitigate losses.

Digital transformation report: Why customer journeys must come first

Digital transformation report: Why customer journeys must come first

For fintechs (or other nonbanks) to succeed in banking and embedded finance, they must balance ...

Ubiquity's Sagar Rajgopal sat down with FinTech Magazine to talk about what digital transformation means for customer experience in fintech and financial services.

Why wooing Gen Z helps banks gain more customers of all ages

Why wooing Gen Z helps banks gain more customers of all ages

Banking for tweens, teens and 20-somethings (68 million consumers) is a far cry from how their ...

In this whitepaper, you'll learn why attracting Gen Z digital banking customers requires a fresh approach to CX that—done well—sets banks and fintechs up for success.