BPO services for crypto & NFT
Blockchain…built better
Your outsourcing experts for Crypto & NFT
Our staff are armed with specialized compliance, data security, and financial services training to manage complex transactions and resolve customer issues efficiently. We put your customers first, using data and technology to drive faster, more personalized customer experiences.
CX flexibility & scalability
Challenger brands are finally realizing how superior customer experiences can dramatically increase brand loyalty—and user advocacy. Want to know how to scale fearlessly?
Disputes & chargeback processing
Crypto chargebacks, fraud investigations, and refunds are a complicated and financially risky process that require expert management. We transform negative situations into positive customer experiences with empathy, as well as:
- Specialized knowledge
- Actionable customer data
- Customized technologies
Fraud monitoring & investigation
We deploy fraud-prevention technology tools, such as machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:
- Unusual pattern recognition
- Blocking or unblocking accounts
- Outbound calls to verify transactions
Money laundering detection
We flag suspicious activity surrounding money laundering concerns and unverified customer transactions. Our comprehensive approach includes in-depth monitoring of:
- Critical detail sources
- Automated pre-set alerts
- Transaction irregularities
Know your customer (KYC) & ID verification
Create more efficient transactions with technology that both validates user identity and provides agents with the data they need to succeed. Technologies work in concert with agents to:
- Classify contact dispositions
- Provide predictive metrics
- Direct resource allocation
Some of our Crypto & NFT partners
How we transform CX for Crypto
Applying the right service approach to the right financial services channels gets customers on your side. Challenger brand Curve, which connects multiple debit and credit cards through a simple app, recently began offering cryptocurrency purchasing through its primary card.
Ubiquity combined supportive agent technologies and innovations in analytics and automation to provide exceptional customer experiences for Curve users. We applied our decades of experience in navigating financial legislation, compliance standards, and ever-evolving customer expectations to de-risk complex change in a highly regulated environment.
Shachar Bialick
Founder & CEO, Curve
“We needed a partner we could trust not only with our customers but also with our growing business. Ubiquity’s financial services and compliance knowledge, along with their commitment to collaboration and providing actionable business insights have made them an invaluable partner and we’re just getting started.”
The latest in innovative crypto & NFT
Discover the CX trends in banking that are forcing banks and fintechs to rethink customer service priorities to stay competitive.
The partnership allows fintech companies and consumer brands to create brand-specific customer service experiences without having to maintain a managed services team internally.
When U.K's fast-growing financial super app Curve needed more resources to support their expanding customer base and upcoming U.S. launch, Ubiquity designed a bespoke solution to drive productivity and CSAT soaring.