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Explore the latest in CX insights, technology and consumer trends, Ubiquity news, and educational resources for scaling great CX.
Featured Resources
The CX Bible
Challenger brands that keep customers for life don’t just solve problems—they take high-stakes moments of customer tension and transform them into high-value, loyalty-driving outcomes
The insanely honest guide to outsourced CX
Agile and scalable CX programs nurture passionate, empowered agents that go the extra mile to make customers happy.
Scale your CX with confidence
Explore how five pillars of exceptional CX programs deliver tailored, iterative, and accountable strategies. Customization and agility guarantee you meet performance KPIs while lowering operating costs and improving customer satisfaction.
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Fraud grew by 64% for U.S. credit lenders in 2022. Fraudsters are continually innovating, which means support staff at every level must remain vigilant and adaptive.
Ubiquity is proud to work with innovators across industries. See the latest headlines from our partners in healthtech and fintech.
Fraud costs U.S. merchants an estimated 3.85 times the lost transaction value. Eliminating fraud completely is not likely, but merchants can take steps to help control their costs.
Payfare's Su Chun sat down with Ubiquity as part of our CX Innovators spotlight series to discuss financial inclusion, scaling exceptional CX, and finding an agile partner to grow with you.
Learn how modern companies leverage resources through a compliance-by-design relationship model that turns the 3 Lines of Defense (3LOD) Model into a strategy of offense.
Agents coordinating patient care must have a specific mindset ready for the intensity, complexity, and sensitivity that’s part and parcel of patient care.
The equation is simple: More retention equals less onboarding costs. Investing in training and development is one of the most effective ways to reduce turnover.
Based on an anonymous 60-factor survey, Great Place to Work Certification recognizes Ubiquity's long-term investment in people and culture.
Retailers must embrace a digital-first approach to conversations with customers—even in physical spaces.
Ubiquity analyzed BankMobile Vibe's Interactive Voice Response call structure and quickly recommended a customized logic module for routing “Where’s my refund?” calls. The self-service option was implemented within a week.
Millions of Medicaid users stand to lose coverage as COVID-19 expansions of the program begin to phase out. This ebook provides practical tips for the challenges and opportunities ahead.
Fraud and disputes are on the rise, with even more activity during tax season. In this on-demand webinar hosted by the Innovative Payments Association, you'll learn about evolving fraud tactics and how to spot them and mitigate losses.
Education Resources
Measuring customer satisfaction
Business transformation best practices
Business process outsourcing essentials
