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The CX Bible
Challenger brands that keep customers for life don’t just solve problems—they take high-stakes moments of customer tension and transform them into high-value, loyalty-driving outcomes
The insanely honest guide to outsourced CX
Agile and scalable CX programs nurture passionate, empowered agents that go the extra mile to make customers happy.
Scale your CX with confidence
Explore how five pillars of exceptional CX programs deliver tailored, iterative, and accountable strategies. Customization and agility guarantee you meet performance KPIs while lowering operating costs and improving customer satisfaction.
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Ubiquity's Sagar Rajgopal sat down with FinTech Magazine to talk about what digital transformation means for customer experience in fintech and financial services.
The next evolution of the internet is shaking up customer experience BPO. Find out how to start preparing to take advantage of the new opportunities.
Better onboarding sets the foundation for business growth and better CX. Here's what to demand more from your business process outsourcing partner.
When your operations can't keep up with your growth, it's time to outsource CX. This guide offers practical advice for outsourcing CX successfully.
In this whitepaper, you'll learn why attracting Gen Z digital banking customers requires a fresh approach to CX that—done well—sets banks and fintechs up for success.
At a time when most apps are making it hard to reach live agents, Roadie's commitment to great CX means optimizing self-service and human support.
Approaching your first BPO partner can be intimidating and uncertain. Here's how to overcome those fears and choose an outsourcer with confidence.
Better onboarding sets the foundation for business growth and better CX. Here's what to demand more from your business process outsourcing partner.
CX is no longer simply about how you handle calls. It's about how you can transform the entire purchasing journey.
Cookie-cutter business process outsourcing (BPO) services are bad for CX. Discover 3 core tenets that make up scalable and seamless CX.
How can you trust someone else with your current and future customers? Here’s what you should expect from customer service agents who can execute quality CX at scale.
Next-generation cards and payments company selects the No. 1 business process outsourcer (BPO) for fintech to provide white-label customer service and dispute and chargeback management for Apto's embedded finance and fintech clients.
Education Resources
Measuring customer satisfaction
Business transformation best practices
Business process outsourcing essentials
