Learning Center
Explore the latest in CX insights, technology and consumer trends, Ubiquity news, and educational resources for scaling great CX.
Featured Resources
The CX Bible
Challenger brands that keep customers for life don’t just solve problems—they take high-stakes moments of customer tension and transform them into high-value, loyalty-driving outcomes
The insanely honest guide to outsourced CX
Agile and scalable CX programs nurture passionate, empowered agents that go the extra mile to make customers happy.
Scale your CX with confidence
Explore how five pillars of exceptional CX programs deliver tailored, iterative, and accountable strategies. Customization and agility guarantee you meet performance KPIs while lowering operating costs and improving customer satisfaction.
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Achieving scale and sustainability is front and center for growth-hungry fintechs. Learn why CX outsourcing can help reduce costs, mitigate risks, and boost customer loyalty.
New partnership creates opportunity for community and regional banks to expand their fintech and embedded finance offerings.
Discover how Ubiquity helped a healthtech firm scale back-office operations cost-effectively without compromising on compliance or innovation.
Ubiquity is proud to work with innovators challenging the status quo across complex industries. See the latest headlines from our partners in fintech and energy.
The U.K.'s Payment System Regulator is rolling out reimbursement rules for push payment fraud that could significantly increase costs for fintechs and potentially harm financial inclusion.
Fintech industry insiders weigh in on how to boost customer journeys, crush CX challenges, and unleash competitive advantage.
Widespread staffing shortages and financial strains are affecting the quality of healthcare customer service. Up your game by instituting these 7 absolute essential qualities.
Service providers that scale up and down quickly can be a lifesaver in uncertain times, and in good times too. Here we outline the qualities to look for in an ideal BPO partner.
Consumer trust in banking has faltered amid collapses and increasing financial insecurity. In this on-demand webinar, Meg Porter, EVP of Enterprise Transformation at Ubiquity, explores practical strategies to bolster trust with consumers along the CX journey.
The frontline agents that interact directly with your customers all day (and the tech they use) amass valuable data that your business can collect, parse, analyze, summarize, and act on. Are you leveraging it fully?
Listen to this Innovative Payments Association podcast with Ubiquity's EVP Enterprise Transformation, Meg Porter, for strategies on how to improve CX and common pitfalls that can derail your efforts.
Business leaders think trust-damaging events must be in the media. Customers think trust-damaging events are personal, often related to customer service.
Education Resources
Measuring customer satisfaction
Business transformation best practices
Business process outsourcing essentials
