We’ve all heard (and likely worked under) the philosophy “the customer is always right”. It ...
advanced BPO
On the eve of celebrating 10 years in business, Ubiquity’s CEO Matt Nyren talked with Bank on ...
In its first decade, Ubiquity has experienced exceptional growth, expanding from a small staff ...
Why seamless CX needs close integration of all office functions (and how outsourcing can ...
6 common CX challenges for young companies (and how to fix ...
By Sagar Rajgopal, Ubiquity
Finding the right business process outsourcing (BPO) partner can ...
5 traits of growth-oriented BPO culture (and why they matter)
By Matthew ...
By Corey Besaw, Ubiquity
For every $1 of fraud, financial institutions (or prepaid program ...
3 (and a half) customer service metrics you’re not measuring (but probably should ...
4 ways advanced customer service agents deliver better customer ...
How to transform customer service agents into CX ...
The problem with transactional business process outsourcing—and why relationship-based ...