Services

We’re not a service provider. We’re your service partner.

We recruit, develop and retain the best talent in outsourcing. And we support them with the innovative technologies they need to excel and a learning and development program so they can continue to grow.

Business people discussing over computer in creative office
Customer Experience

We provide the customer experiences your customers demand—in every channel.

Channels

  • Voice
  • Online or in-app chat
  • Email
  • SMS text
  • Social media
  • Interactive Voice Response (IVR)

Services

  • Customer care
  • Technical support
  • Sales
  • Outbound
  • Loan and collections
Customer Experience
Business Transformation

We can help your business transform your customer experience processes with our unique products and services.

  • Channel strategy and optimization
  • Customer journey mapping
  • CX digital transformation
  • Learning and development
  • Process audit and optimization
Business Transformation
Back Office

We provide back-office support so you can shine in the front office.

  • Data annotation
  • Data management
  • Customer analytics
  • Return mail and correspondence
  • Quality assurance auditing
  • Capacity planning and workforce management
  • Customer research
  • Competitive and pricing assessments
Back Office
Financial Services Operations

We help you fight fraud and improve regulatory compliance so you can grow your business and please your customers.

  • Fraud mitigation and investigation
  • Disputes and chargebacks
  • Negative balance management
  • Regulatory remediation
  • Manual identity verification
  • Verification services
  • Corporate client/merchant due dilligence
Financial Services Operations
Healthcare Solutions

We provide healthcare payers and vertical partners with the administrative support they need.

Contact center:

  • Members
  • Providers
  • Third-party billers
  • Portal support

Commercial/administrators:

  • Licensed remote staffing
  • Provider data management
  • Provider services
  • Member data management
  • Member services
  • Employee assistance program
  • Member performance solutions

Managed care payer:

  • Licensed remote staffing
  • Provider data management
  • Member services
  • Star rating and quality initiatives

Provider:

  • Revenue cycle management
  • Pay-for-performance solutions
  • At-risk administrative solutions
Healthcare Solutions
Technology Solutions

We keep innovating and improving our technology because it helps ensure your success.

InTouch
Our managers use our InTouch app to engage with our customer service teams to instantly handle issues, coach and support agents, and monitor performance against your business goals.

Aigent
Our artificial intelligence tool, Aigent, listens to live calls between your customers and our agents in real time and provides agents with advice and recommendations.

IVR
Our Interactive Voice Response (IVR) solution is fully integrated with our internal platform and in-house tools, so data is readily transferred to the call center, providing agents with knowledgeable support.

Technology Solutions

Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 38 years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.

Warren Taylor Co-founder, EVP, Director of Customer Service, BankMobile