Services

We provide business process outsourcing services that deepen customer relationships.

We recruit, develop and retain the best talent in business process outsourcing to serve your customers as though they were our own. We empower every agent with innovative technologies and learning programs to deliver world-class (and always-improving) customer experiences.

Business people discussing over computer in creative office
section head icon Customer Experience

We deliver exceptional customer experiences in any channel.

Channels

  • Voice
  • Online/in-app chat
  • Email
  • SMS text
  • Social media
  • Interactive Voice Response (IVR)

Services

  • Customer care
  • Tech support
  • Sales
  • Outbound
  • Loans/collections
section head icon Business Transformation

We dig deep into your business, enhance your operations and build exceptional customer service experiences.

  • Channel strategy and optimization
  • Customer journey mapping
  • CX digital transformation
  • Learning and development
  • Process audit and optimization
section head icon Back Office

Our back-office outsourcing support empowers your customer-facing teams.

  • Data annotation
  • Data management
  • Customer analytics
  • Return mail and correspondence
  • Quality assurance auditing
  • Capacity planning and workforce management
  • Customer research
  • Competitive and pricing assessments
section head icon Banking Operations

Flexibly onboard customers, fight fraud and manage regulatory and network compliance—all while keeping your customers satisfied.

  • Fraud mitigation and investigation
  • Disputes and chargebacks
  • Negative balance management
  • Regulatory remediation
  • Manual identity verification
  • Verification services
  • Corporate client/merchant due diligence
section head icon Recruitment Process Outsourcing

We find, hire, onboard and manage your organization’s talent streams.

  • Strategic talent acquisition consultation
  • Talent sourcing and engagement
  • Candidate screening and assessment
  • Offer management
  • Program performance tracking and reporting
  • Digital recruiting and social media strategy
Technology

We support BPO teams with innovative technologies that improve customer service satisfaction.

Relationship-based Outsourcing demands innovative technologies to maintain consistently exceptional customer service experiences. 

At our Innovation Lab in Amsterdam, we develop products that empower customer service agents to drive customer satisfaction skywards. From AI-backed conversation management to IVR solutions, we give BPO teams the power to manage and maintain high-quality customer experiences.

Technology is a key part of our data-driven, CX-first approach to deliver exceptional customer experiences that skyrocket your brand.

Discover our technologies
Work-from-home

Remote working is here to stay.

Our secure cloud-based business process outsourcing platform drives continuity and simplifies business complexity.

  • Get the best talent, globally
  • Accelerate onboarding
  • Scale and flex rapidly
  • Stay secure and compliant (we’re PCI-, HIPAA- and SOC 2-certified)
  • Ensure business continuity
Discover our WFH solution

Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 40+ years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.

Warren Taylor Co-founder, EVP, Director of Customer Service, BankMobile

CX customer experience = ROI

Choose Relationship-based Outsourcing: the CX-first model for service and long-term growth