We’ll handle the details; you’ll see the results.

From data annotation and management to customer analytics, quality assurance auditing and customer research, our back-office team covers all bases.

What we offer:

  • Data annotation and management
  • Customer analytics
  • Return mail and correspondence
  • Quality assurance auditing
  • Capacity planning and workforce management
  • Customer research
  • Competitive and pricing assessments
  • IT staff augmentation
  • Recruitment process outsourcing (RPO) and talent acquisition
Trans woman on her coffee break
Two men using mobile phones in modern office.

Thousands of choices mean thousands of processes to streamline

When Australia and New Zealand’s top online and mobile takeaway ordering service, with more than 5,000 local restaurants, wanted to expand its merchant footprint and boost marketplace adoption, it tapped Ubiquity to revamp its front- and back-office operations.

Results:

  • 50% lower processing costs
  • 14% higher customer satisfaction
  • 30% faster merchant onboarding

Our back-office work requires speed and accuracy, and our customer experience has to be first-class to build loyalty and ongoing usage. We trust Ubiquity to deliver all of the above, which allows us to focus on growing our business.

Hershy Moskovits SVP, Operations, CardCash