Omnichannel customer experience

Customers now have an unprecedented number of ways to engage with companies, from traditional channels to an ever-growing array of digital modes. Since 2012, we’ve provided omnichannel customer experience outsourcing to support them all, ensuring customers can connect with your brand through any device or channel, and in-between them seamlessly. Whether you’re a startup or global heavyweight, we can provide critical insights and help you optimize your channel strategy to maximize business goals.

100% multichannel

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Global, multilingual call centers

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Live and AI-enabled chat

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E-mail

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In-app & SMS

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Social media

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Interactive Voice Response (IVR)

We’re your customer experience outsourcing partner

Learn how our eight highly engaged global teams make the most of every customer contact.

Why Ubiquity

Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.

Lora Ross Lawson Assistant Vice President, Careington International
Mature businessman sitting in cafe using laptop
Services

Our subject-matter experts provide the customer support your business needs

Customer care: We quickly resolve your customers’ problems and help you learn from them.

Technical support: We troubleshoot and resolve technical issues for your customers.

Sales and retention: We support outbound sales and campaigns and cross-selling opportunities and improve loyalty by proactively helping your customers enjoy the benefits of your products and services.

Loans and collections: Our service representatives are specifically trained so your customers feel as though we are partnering with them on a solution, as opposed to creating a negative interaction.

Ubiquity’s proven capacity for delivering customer experience outsourcing management solutions ideally suits our business strategy.

Warren Taylor Co-founder, EVP, Director of Customer Service, BankMobile