We work in every channel
Since 2012, we’ve provided omnichannel customer experience outsourcing support for ambitious startups and global heavyweights. We can help you optimize your channel strategy to drive your business goals. We offer customer service solutions via:
- Global, multilingual call centers
- Online and in-app chat
- SMS text
- Social media
- Interactive Voice Response (IVR)
We’re your customer experience outsourcing partner
Learn how our eight highly engaged global teams make the most of every customer contact.
Why Ubiquity
Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.
Our subject-matter experts provide the customer support your business needs
Customer care: We quickly resolve your customers’ problems and help you learn from them.
Technical support: We troubleshoot and resolve technical issues for your customers.
Sales and retention: We support outbound sales and campaigns and cross-selling opportunities and improve loyalty by proactively helping your customers enjoy the benefits of your products and services.
Loans and collections: Our service representatives are specifically trained so your customers feel as though we are partnering with them on a solution, as opposed to creating a negative interaction.
Ubiquity’s proven capacity for delivering customer experience outsourcing management solutions ideally suits our business strategy.