Ready when and where you are
Our work-from-home (WFH) services provide secure, reliable, and remote support—anywhere and everywhere you need to be.
Modern work needs modern solutions
Distributed teams thrive and deliver great customer experiences with the right security, tools, and engagement tactics. Our digital recruitment specialists and advanced remote-working platform can rapidly scale and supply you with qualified, quickly available talent. No matter how complex your business or where it is (or is going), you can count on flexibility and continuity for finding the best talent.
Key features of our WFH solution
Security and Compliance
Every Ubiquity agent works in a PCI-, HIPAA- and SOC2-certified environment. No data is ever stored locally on an agent’s system.
High quality
Tap into a global talent pool with no physical limitations on team size, geography or language
Speed
Get dramatically reduced onboarding time without lengthy equipment purchasing cycles (BYOD-model) or local recruiting and office space limitations
Continuity
Agents in multiple locations are ready to onboard or shift operations based on business continuity or seasonal volume.
Flexibility
Ubiquity is platform-agnostic–we can integrate any preferred client software and existing unified communications/softphone solution into your environment
We cater to the highest security standards
Network system security
- Network security such as firewalls, host-intrusion prevention, and web blocking are enabled by default
- Virus scanner and additional systems security are automatically deployed
Ongoing compliance checks
- We conduct InfoSec workspace assessments and routine compliance audits and culture training
- Information Security can immediately revoke access to the entire virtual environment, ensuring access to every system is removed at once for offboarding
The best of Ubiquity in any geography
Accessing an expansive global talent pool for any language, vertical, specialty, time zone, or geographical requirements is only the beginning. Our dedication to hiring right the first time and developing employees for a career set our 100% virtual solution apart. Once we find the right fit, we nurture our new hires. Happy, engaged agents stay longer and translate to happier customers for you.
Onboarding:
We conduct screening, interviewing, and testing completely online and via video
- Interactive classroom: Fully functioning classroom training with other agents—not self-guided modules—provides the best introduction to Ubiquity culture and yours. Tenured trainers qualitatively and quantitatively assess and assist new hires.
- Nesting: Leveraging inTouch®, our proprietary performance-management platform, allows trainers and experienced team leaders to observe agents live and provide real-time guidance and assistance. Integrate Aigent, our artificial intelligence tool, with your existing software to provide agents real-time coaching and proposed next-best actions to exceed KPIs and mitigate escalations or negative brand impacts.
- Ongoing coaching and management: 1:1 and team meetings via Google Hangouts allow for agent development and socialization, fostering a sense of community and affinity to the brand they support. Video also supports client-agent meetings or continued brand and product immersions. Agents are always connected to their supervisors by live chat.
Contact us for a demo of our customizable work-from-home solution.
