Ready when and where you are
Our work-from-home (WFH) services provide secure, reliable, and remote support—anywhere and everywhere you need to be.
Modern work needs modern solutions
Distributed teams thrive and deliver great customer experiences with the right security, tools, and engagement tactics. Our digital recruitment specialists and advanced remote-working platform can rapidly scale and supply you with qualified, quickly available talent. No matter how complex your business or where it is (or is going), you can count on flexibility and continuity for finding the best talent.
Key features of our WFH solution
We cater to the highest security standards
The best of Ubiquity in any geography
Accessing an expansive global talent pool for any language, vertical, specialty, time zone, or geographical requirements is only the beginning. Our dedication to hiring right the first time and developing employees for a career set our 100% virtual solution apart. Once we find the right fit, we nurture our new hires. Happy, engaged agents stay longer and translate to happier customers for you.
We conduct screening, interviewing, and testing completely online and via video
- Interactive classroom: Fully functioning classroom training with other agents—not self-guided modules—provides the best introduction to Ubiquity culture and yours. Tenured trainers qualitatively and quantitatively assess and assist new hires.
- Nesting: Leveraging inTouch®, our proprietary performance-management platform, allows trainers and experienced team leaders to observe agents live and provide real-time guidance and assistance. Integrate Aigent, our artificial intelligence tool, with your existing software to provide agents real-time coaching and proposed next-best actions to exceed KPIs and mitigate escalations or negative brand impacts.
- Ongoing coaching and management: 1:1 and team meetings via Google Hangouts allow for agent development and socialization, fostering a sense of community and affinity to the brand they support. Video also supports client-agent meetings or continued brand and product immersions. Agents are always connected to their supervisors by live chat.