The Role of Learning and Development in Customer Experience

…A development mindset can turn the tide One of the pitfalls of massive, sudden success for businesses—particularly in the tech space—is the blindspots and unintentional complacency it leaves in its wake.   From Kodak to the mobile phone arm of Nokia, seemingly-bulletproof businesses have let huge growth overshadow continuous learning and improvement, and toppled as a […]

Why healthcare complexity shouldn’t hurt member experiences

…Managing process complexity to deliver strong healthcare experiences There’s a growing need for comprehensive healthcare cover across the US.  More people are living longer: the number of Americans aged 65+ is projected to nearly double from 52 million in 2018 to 95 million by 2060. And there’s an explosion of startups seeking to address this […]