How to strike the right balance between AI and live CX agents

…Whether we’re talking about digital transformation, artificial intelligence (AI), or machine learning (ML), tech has become the great enabler for enterprises everywhere. At its best, technology allows us to maximize the parts of our jobs that excite and challenge us, and reduce or eliminate the tasks that bore us. But when it comes to customer-facing […]

Forbes Council: The Future of Healthcare Revenue Cycle Management

…By Sagar Rajgopal, Ubiquity You may be forgiven for thinking that the healthcare industry was rolling in profits over the last two years. In reality, many healthcare facilities and providers faced the greatest threat to their survival ever during Covid-19. The pandemic severely overwhelmed hospitals and increased hospitalizations threatened to hamper the healthcare services industry. […]