Why BPO culture defines exceptional customer experiences

…5 traits of growth-oriented BPO culture (and why they matter) By Matthew Agronin, Ubiquity Successful challenger brands run a two-legged gauntlet. Part One: Reposition what’s possible in your corner of the market. Part Two: Own that corner. After all, the goal isn’t to stay a perpetual challenger—it’s to become a leader. And that applies to […]

Spreading Joy this Holiday Season and Beyond

…We’re nearly to the end of 2020. Much has and will continue to be written about the months that now lay stretched behind us. My hope is that the lessons we carry forward will remind us of our connectedness and our ability to overcome anything, together. With people at the heart of our business, we […]