Customer experience (and sales) at risk as call volumes surge

…The U.S. labor shortage combined with a spending frenzy is a perfect storm for customer service. Customers and prospective customers are facing wait times they haven’t seen since the early days of the pandemic. And while at that point people were understandably more forgiving, now they have cash in hand to stimulate the economy—in some […]

The Backbone of Invisible Payments: Strong Customer Support

…Digital and mobile payments have been gaining popularity for a while—order and pay ahead in an app, automatic bill pay, one-click payments. The notion of “invisible payments” that are seamless and simple has been guiding the strategies of industry leaders across across numerous sectors. After all, the simpler the payment process, the more likely the […]

Food-Ordering Operations Overhaul Delivers Speed and Satisfaction

…Australia and New Zealand’s top online and mobile food-ordering service wanted to expand its restaurant footprint and boost marketplace adoption. The high-growth company tapped Ubiquity to revamp its front- and back-office operations.   Download Case Study