Make Your Customer Experiences Exceptional in Every Channel

…A positive experience with a brand is more influential than great advertising. That means every interaction between your customers and customer service agents or self-service tools has significant influence on how shoppers view your retail brand, whether they’re loyal, and whether they’ll recommend you to family and friends. In this whitepaper, you’ll discover: tactical tips […]

Reimagining Retail through Digital

…Even as quarantine restrictions ease and more retailers reopen their doors, customer behavior isn’t expected to go back to normal. In fact, the term “normal” has been almost entirely replaced by “the new normal” in any conversations about strategic planning. For retailers, who outside of grocery and Amazon, have been among the hardest hit by […]

The Backbone of Invisible Payments: Strong Customer Support

…Digital and mobile payments have been gaining popularity for a while—order and pay ahead in an app, automatic bill pay, one-click payments. The notion of “invisible payments” that are seamless and simple has been guiding the strategies of industry leaders across across numerous sectors. After all, the simpler the payment process, the more likely the […]

Live Chat Done Right

…Live chat is becoming a go-to channel for support, especially for online shoppers. But it’s a channel that demands real-time responsiveness and accuracy to drive satisfaction and repeat purchases. Accent Group sought a partner with proven retail and chat experience to give the channel the attention it requires. Download Case Study

Food-Ordering Operations Overhaul Delivers Speed and Satisfaction

…Australia and New Zealand’s top online and mobile food-ordering service wanted to expand its restaurant footprint and boost marketplace adoption. The high-growth company tapped Ubiquity to revamp its front- and back-office operations.   Download Case Study

Ubiquity Unveils New Visual Identity During Unprecedented Expansion

…New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, ecommerce and retail.  NEW YORK, N.Y.: OCTOBER 24, 2019—Ubiquity, a customer experience-driven outsourcing specialist, today launched a new brand identity and website (www.ubiquity.com) amid record growth in revenue and new clients. Dedicated to becoming an extension of client brands, Ubiquity’s momentum is driven […]