The Role of Learning and Development in Customer Experience

…A development mindset can turn the tide One of the pitfalls of massive, sudden success for businesses—particularly in the tech space—is the blindspots and unintentional complacency it leaves in its wake.   From Kodak to the mobile phone arm of Nokia, seemingly-bulletproof businesses have let huge growth overshadow continuous learning and improvement, and toppled as a […]

Scale your CX strategy to boost growth and satisfaction

…How to scale your CX strategy in line with your business goals and customer needs So you’ve developed your CX strategy and tested it in a real world context. Job done. Right? Well, not quite. The real proof of your CX strategy isn’t in how good it looks on paper—it’s how well it scales up […]