A/B Testing Fuels Portfolio Growth

…Refining the customer journey helped Spanish-language media titan Univision improve retention and profitability. Univision initially hired Ubiquity for bilingual customer service for their pioneering prepaid program; however, Ubiquity’s operations team quickly identified key areas of opportunity to support the company’s broader growth initiatives. The CX specialist worked in tandem with Univision to devise a testing […]

Ubiquity CEO Featured in Inc.’s Winter Issue

…Ubiquity co-founder and CEO Matt Nyren is featured in the Winter Issue of Inc. magazine, on newsstands now. Matt discusses how Ubiquity is transforming the vendor relationship into a strategic partnership that helps clients reduce costs, boost growth and improve customer satisfaction. Whether for a Fortune 100 brand or a unicorn startup, Ubiquity sees its […]

Don’t Let Your IVR Lead Customers Astray

…By Loraine DeBonis, Director of Corporate Communications On a recent weekend, I got a fraud alert from my credit card company asking to verify a transaction. It was $11 for an online retailer in Jakarta. I confirmed it wasn’t me, and I was relieved my credit card company was looking out for me. But what […]