…As businesses move to new models of commerce, customer experience (CX) needs to keep pace. After all, new modes of commerce mean new potential to fall short of expectations. If your subscription business isn’t sending goods out on time, your customers will be unhappy. Equally, these new models present new opportunities to cultivate loyalty and […]
…Expanding U.S. Footprint to Meet Customer Demand in Healthcare and Tech-Driven Industries Ubiquity, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, today announced the opening of its newest servicing center in Tulsa, Oklahoma. Ubiquity is anticipating global service needs by expanding both onshore and offshore, with another […]
…Certification validates internal culture where employees feel “welcome” and “proud” Based on employee feedback on the Trust Index® Survey, Ubiquity has been recognized as a Great Place to Work®-Certified company. This award validates the commitment that Ubiquity employees and leadership have made to the company’s core values of Partnership, Innovation, and Community. From a thorough […]
…Second Latin American Office Opens to Meet Client Demand Ubiquity has announced the opening of their newest servicing center in Bogotá, Colombia. “We’re thrilled to expand further into Latin America, which will play a key role in our growth and continued focus on delivering game-changing customer experiences,” said Matthew Nyren, CEO of Ubiquity. “With its dynamic […]
…A new survey explains the key drivers of great customer experience and what they mean for brands. Customer experience has emerged as one of the chief ways brands compete today. The pandemic pushed customers to digital channels—a trend that is unlikely to abate—and going forward brands still must wrestle with an increased premium on speed […]
…Proactive outreach to members about the new ‘What’s Covered’ Medicare app offers positive moment to improve benefits utilization, satisfaction and loyalty.