3 powerful ways advanced BPOs drive ambitious business growth

…Transform customer support from a cost-sink into a growth center. By Corey Besaw, Ubiquity Left to its own devices, customer support can easily drift into a transactional, paint-by-numbers cost center that’s designed more to keep churn at bay than drive the business forward. And this squanders a massive potential source of business growth and competitive […]

Live Chat Done Right

…Live chat is becoming a go-to channel for support, especially for online shoppers. But it’s a channel that demands real-time responsiveness and accuracy to drive satisfaction and repeat purchases. Accent Group sought a partner with proven retail and chat experience to give the channel the attention it requires. Download Case Study