6 Proven Strategies for Virtual Training & Onboarding

…Ubiquity’s SVP of Learning Services offers insight into how customer service operations can adapt onboarding and training to a virtual environment.  By Megan Porter, Ubiquity  Moving existing customer service agents to a work-from-home environment is one thing. Onboarding and training new agents virtually is something else entirely.  With many new clients opting for Ubiquity at […]