The Human Side of AI

…Artificial intelligence (AI) is quickly moving from a futuristic concept to a bedrock technology, helping to improve commerce and customer experience across industries. However, the application of AI-enabled services can be inconsistent and sometimes premature. Many business leaders have more questions than answers about the best ways to utilize AI for growth and efficiency. When […]

Ubiquity CEO Featured in Inc.’s Winter Issue

…Ubiquity co-founder and CEO Matt Nyren is featured in the Winter Issue of Inc. magazine, on newsstands now. Matt discusses how Ubiquity is transforming the vendor relationship into a strategic partnership that helps clients reduce costs, boost growth and improve customer satisfaction. Whether for a Fortune 100 brand or a unicorn startup, Ubiquity sees its […]

Ubiquity Unveils New Visual Identity During Unprecedented Expansion

…New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, ecommerce and retail.  NEW YORK, N.Y.: OCTOBER 24, 2019—Ubiquity, a customer experience-driven outsourcing specialist, today launched a new brand identity and website (www.ubiquity.com) amid record growth in revenue and new clients. Dedicated to becoming an extension of client brands, Ubiquity’s momentum is driven […]

Three Keys to Stress-Free Customer Service this Holiday Season

…By Sagar Rajgopal, Chief Operating Officer Retailers invest significant resources in their fourth-quarter plans and for good reason. U.S. shoppers spent more than $850 billion last year between Thanksgiving and Christmas. Industry analysts are expecting another strong Q4, tariffs and a shorter shopping season notwithstanding. Of course, driving sales is only one piece of the puzzle. How […]