For nearly 30 years, Randy Redden has been a leader in the BPO industry, running global service delivery teams and partnering with the largest telecommunications, healthcare, financial service, travel, and e-commerce providers in the world. As Senior Vice President of Customer Experience Operations, Randy will lead, teach, and drive better customer experience practices and behavioral-based operations. Previously, Randy served as Executive Vice President of Operations at Teleperformance, leading operational teams of more than 5,000 employees in the Philippines delivering best-in-class customer service. He has held virtually every role in BPO services during his career, which has fueled his passion for nurturing cultures of quality engagements and winning attitudes. Randy transforms the way partners interact with their customers within complex projects and processes, delivering results from initial concepts through to full operational status.