inTouchTM

Our performance management platform connects supervisors and managers to their customer service agents to identify and solve issues in real-time, provide coaching, monitor performance KPIs, and support teams in realizing their potential. With a built-in call recorder and audio player, it’s easier (and more cost-effective) to store, filter, and listen to calls within the app.

More about inTouch CX management

inTouch benefits

InTouch connects agents, team leads, QA, and account managers within a single performance management platform to ensure operational visibility that drives efficiency, quality, and cost savings.

Real-time alerts

Unlock instant coaching based on feedback from customers or quality assurance.

Real-time reports

Access real-time reports via tablets so team leaders can be on the floor spending more time developing and building relationships with their teams.

Recognizing job well done

Award medals to the best performers while offering real-time feedback for agents and team leaders (yes, we’ve gamified outsourcing).

Unified user interface

Lets agents, team leaders, and operations managers see their performance metrics in a single view.

Coach your teams

Helps leaders motivate their teams via the inTouch performance management platform.

Partnering with Ubiquity has helped our e-commerce business expand support hours and channels while also improving the customer experience. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.

Tim Greenstein General Manager, Supply Chain & Technology, Accent Group Limited

This could be the beginning of a beautiful relationship.