Stay ahead of the crowd
We build customer experience technology to empower agents from our Innovation Lab based in Amsterdam. We innovate to help challenger brands supercharge operations and deliver world-class customer experience management—saving you time and money.
Our customer experience management app connects supervisors and managers to their customer service agents to identify and solve issues in real time, provide coaching, monitor performance KPIs, and support teams in realizing their potential. With a built-in call recorder and audio player, it’s easier (and more cost-effective) to store, filter, and listen to calls within the app.More about our customer experience management app
inCall key benefits
inTouch and its key benefits
inTouch is a comprehensive performance management platform that frees managers from their desks, so they can stay engaged with their teams. Receiving customer feedback in real time lets managers rapidly address issues, coach agents, and track performance against your business goals.