Expanding across the globe

Ubiquity’s expertise in customer servicing, operations and risk management has earned the trust of established Fortune 500 brands and disruptive startups. Clients across industries such as fintech and financial services, healthcare, retail and ecommerce, travel and hospitality are turning to Ubiquity to be their problem-solvers. And, we’re just getting started.

Portrait of smiling businessman using smartphone and earphones

What our partners are saying

Companies often come to us when they’re growing rapidly and struggling to keep quality up and costs down. Our teams are purpose-built for scale, speed and agility. Every action we take is guided by data, experience, operational flexibility and cost-efficiency.

Larger organizations seek us out because we can help them with process efficiency, seasonal support, reducing costs or increasing customer satisfaction. We’re also helping them build new and innovative products.

Businessman and woman taking while sitting on couch against wall at conference
BankMobile logo

Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 38 years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.

—Warren Taylor, Co-founder, EVP, Director of Customer Service, BankMobile

Poynt logo

The merchant experience with our terminals is critical to our success in a crowded ecosystem. Ubiquity’s payment expertise, extensive training and employee development ensure that our merchants have a great experience. What’s more, our resellers have true partners available for their needs, whether it’s a general inquiry or technical assistance.

—Krishna Gollamudi, Head of Customer Success, Poynt

Our back-office work requires speed and accuracy, and our customer experience has to be first-class to build loyalty and ongoing usage. We trust Ubiquity to deliver all of the above, which allows us to focus on growing our business.

—Hershy Moskovits, SVP, Operations, CardCash

Univision logo

With Ubiquity, we are able to deliver world-class customer service to our valued customers while achieving efficiencies that allow us to focus on further growth.

—Bob Harada, Vice President, Univision Direct

Careington Solution Simplified Logo_Reg copy

Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.

—Lora Ross Lawson, Assistant Vice President of Call Centers, Careington International 

Central Payments logo

We’ve just started working with Ubiquity and have been impressed by their expertise, responsiveness and capabilities. They have become a valuable strategic partner already, and we look forward to growing together.”

—Trent Sorbe, President, Central Payments

Carta Worldwide logo

“A good IVR solution is paramount for a positive customer experience. Ubiquity has become our trusted partner not only to build first-class IVR systems for our partners but also to develop the supporting analytics that help them understand how customers are using the technology, so we can continually optimize the customer journey.”

—Geoff Smith, VP of Operations, Americas & AsiaPac, Carta Worldwide

We were Ubiquity’s first client when the company was founded in 2012, and we continue to be impressed by the responsiveness of the leadership and client support teams. The customer service representatives are well trained and deliver exceptional bilingual support for our programs.

Meryam Alaoui General Manager, Envision Savings