Expanding across the globe

Ubiquity’s expertise in customer servicing, operations and risk management has earned the trust of established Fortune 500 brands and disruptive startups. Clients across industries such as fintech and financial services, healthcare, retail and ecommerce, travel and hospitality are turning to Ubiquity to be their problem-solvers. And, we’re just getting started.

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What our partners are saying

Clients often come to us when they’re growing rapidly and struggling to keep quality up and costs down. Our teams are purpose-built for scale, speed and agility. Every action we take is guided by data, experience, operational flexibility and cost-efficiency.

Larger organizations seek us out because we can help them with process efficiency, seasonal support, reducing costs or increasing customer satisfaction. We’re also helping them build new and innovative products.

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Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 40 years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.

—Warren Taylor, Co-founder, EVP, Director of Customer Service, BankMobile

The merchant experience with our terminals is critical to our success in a crowded ecosystem. Ubiquity’s payment expertise, extensive training and employee development ensure that our merchants have a great experience. What’s more, our resellers have true partners available for their needs, whether it’s a general inquiry or technical assistance.

—Krishna Gollamudi, Head of Customer Success, Poynt

Partnering with Ubiquity has helped our ecommerce business expand support hours and channels while also improving the customer experience, which is especially critical during our peak shopping periods. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.

—Tim Greenstein, General Manager – Supply Chain & Technology, Accent Group Limited

Due to rapidly increasing demand in several markets, we were eager to expand our bilingual agent team, and Ubiquity allowed us to quickly scale up. Fast and accurate customer assistance is a key to our service model, and Ubiquity is an important partner in our pursuit of that goal.

—Michael Wakefield, Vice President of Customer Experience, Orkin USA

It’s been a pleasure working with Ubiquity. They take great care in working with their clients, and I’ve been impressed with their team’s ability to learn quickly and execute with excellence. Thanks for being such a wonderful partner.

Karin Robinsantos, Head of Operations Specialists, Newfront Insurance

Everything we do is for our customers. Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built. Together, we’re delivering the next generation of banking.

Hussein Ahmed, Founder and CEO, Oxygen

Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.

—Lora Ross Lawson, Assistant Vice President of Call Centers, Careington International 

We have wildly different and diverse clients. There’s nothing standard about servicing them, yet we’ve challenged Ubiquity to help us deliver the best service we can efficiently. Ubiquity’s real-time data and analysis has been a tremendous asset in helping us chart a path forward, and it’s really helped strengthen our relationships with our partners.
—Eric Cotton, EVP and General Manager, Central Payments

A good IVR solution is paramount for a positive customer experience. Ubiquity has become our trusted partner not only to build first-class IVR systems for our partners but also to develop the supporting analytics that help them understand how customers are using the technology, so we can continually optimize the customer journey.

—Geoff Smith, VP of Operations, Americas & AsiaPac, Carta Worldwide

Reg. E error resolution is one of the most common areas for compliance problems in prepaid. Ubiquity’s expertise in this area means that we are confident in our dispute resolution process. Ubiquity also helped us address fraud spikes during tax season, saving us upwards of a quarter of a million dollars.

—Scott Scovel, Vice President, MetaBank

Our back-office work requires speed and accuracy, and our customer experience has to be first-class to build loyalty and ongoing usage. We trust Ubiquity to deliver all of the above, which allows us to focus on growing our business.

—Hershy Moskovits, SVP, Operations, CardCash

We were Ubiquity’s first client when the company was founded in 2012, and we continue to be impressed by the responsiveness of the leadership and client support teams. The customer service representatives are well trained and deliver exceptional bilingual support for our programs.

Meryam Alaoui General Manager, Elixir