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Increase in efficiency for bilingual member/patient support
Boost in prescription adherence
Days faster appointments
Lower data management costs
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The latest in innovative healthcare
3 questions to improve your outsourced healthcare experience
Healthcare providers have a tough mandate: deliver empathetic and effective service to members with every interaction. How can you tell if a potential outsourcer is up to the task?
7 empathy principles for healthcare outsourcing services
Healthcare outsourcing services need empathy built into the customer experience. Improve your healthcare customer experience with our principles.Read More
Why healthcare complexity shouldn’t hurt member experiences
Comprehensive healthcare cover is complex, multi-faceted and fraught with potentially life-changing risks. So how can healthcare call centers manage this complexity for strong and secure member experiences?
Building a social determinants of health strategy? Data is the key.
With investments in social determinants of health initiatives ballooning, we asked experts to weigh in on building an SDOH strategy that works.