Patient care managed with best practices

From responding to coverage inquiries to designing social determinants of health strategies, our healthcare teams help you engage and retain members, enhance patient satisfaction, and simplify processes to reduce administrative costs and operational logjams.

We also manage back office administrative solutions like claim and third-party billing inquiries, quarterly attestation, revenue cycle management and data entry, so your team can focus more on front-end activities. We’ll work closely with you to enhance the value of your patient, provider and administrative operations.

Results you can count on

65%

Increase in efficiency for bilingual member/patient support

20%

Boost in prescription adherence

5

Days faster appointments

60%

Lower data management costs

How we help healthcare businesses

Our healthcare partners

Nurse taking care of elderly people

Managed care payers

  • Medicare Parts C and D
  • Medicaid
  • Dual eligible special needs plans (D-SNPs)
Designer using digital tablet at screen in creative office

Healthcare providers

  • Independent Physician Associations (IPAs)
  • Medical groups
  • Hospitals

Healthcare partners

  • Managed services organizations (MSOs)
  • Third-party administrators (TPAs)
  • Pharmaceutical benefit managers
  • Healthcare technology firms
  • Telemedicine

Boost patient satisfaction

Managed care plan sponsors who use offshore bilingual agents can boost satisfaction, increase enrollments and achieve significantly lower operating costs.

Download the whitepaper
What we do

Healthcare BPO services

Cropped shot of a handsome mature male doctor talking to a female patient in the hospital corridor

Healthcare customer experience solutions

Member customer service

  • Primary care physician (PCP) search
  • Appointment-scheduling, premiums/billing support
  • Case management and treatment plan follow-ups
  • Targeted adherence outreach

Provider customer service

  • Claims and member eligibility
  • Physician portal tools and support
  • Patient intake
  • Physician enrollment, credentialing and onboarding

Revenue cycle management support

  • Third-party billing inquiries
  • Patient registration
  • A/R collection services
  • Denial management
Pill packaging machinery

Healthcare Back-Office & Extended-Office Solutions

Provider data management

  • Charge capture and coding
  • Claims processing
  • Nurse case management
  • Provider directory information and integrity (CA SB 137)
  • Medical billing

Member data management

  • Identity audit and verification
  • Member contact information audit and updates
  • Member demographic information aggregation

Medical remote staffing

  • Recruiting for U.S.-licensed nurses, pharmacists, pharmacy technicians, telehealth staff
  • Scalable and flexible staffing onshore, nearshore and offshore
Cropped shot of a handsome mature male doctor talking to a female patient in the hospital corridor Pill packaging machinery

Raise your Star ratings

With CMS putting greater emphasis on member experience to calculate Star ratings, Medicare Advantage plans need to do much more for their Spanish-speaking members than translate materials into English.

Ubiquity is a valued partner and they continue to add value to our experience in many ways. In 38 years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with – they deliver the results we’re looking for and their leadership is highly accessible.

Meryam Alaoui General Manager, Envision Savings