Serve customers and industries from anywhere 

Ubiquity’s CX-first approach for business process outsourcing, operations, and risk management has earned trust from Fortune 500 brands, unicorns, and disruptive startups. Clients across industries such as fintech and financial services, healthcare, retail, and e-commerce all partner with Ubiquity to solve their most challenging CX problems.

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BPO experts in any industry

Our teams have decades of experience in delivering improved customer experiences through better business process outsourcing across a range of industries.

What partners say about Ubiquity

We work best with disruptive, fast-growing brands looking to increase customer service quality and cut operational costs for a better Return on Outsourcing. Larger organizations come to us for help with process efficiency, seasonal support, cost reduction, customer satisfaction, and retention.  We also work with clients to build new and innovative products and services to keep customer experiences fresh, differentiated, and world-class.

Ubiquity is a valued partner, and they continue to add value to our experience in many ways. In my 40+ years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with—they deliver the results we’re looking for, and their leadership is highly accessible.

—Warren Taylor, Co-founder, EVP, Director of Customer Service, BM Technologies

The merchant experience with our terminals is critical to our success in a crowded ecosystem. Ubiquity’s payment expertise, extensive training and employee development ensure that our merchants have a great experience. What’s more, our resellers have true partners available for their needs, whether it’s a general inquiry or technical assistance.

—Krishna Gollamudi, Head of Customer Success, GoDaddy Poynt

Partnering with Ubiquity has helped our e-commerce business expand support hours and channels while also improving the customer experience, which is especially critical during our peak shopping periods. We appreciate Ubiquity’s commitment to driving better results using data and personalized staff development.

—Tim Greenstein, General Manager – Supply Chain & Technology, Accent Group Limited

Due to rapidly increasing demand in several markets, we were eager to expand our bilingual agent team, and Ubiquity allowed us to quickly scale up. Fast and accurate customer assistance is a key to our service model, and Ubiquity is an important partner in our pursuit of that goal.

—Michael Wakefield, Vice President of Customer Experience, Orkin USA

It’s been a pleasure working with Ubiquity. They take great care in working with their clients, and I’ve been impressed with their team’s ability to learn quickly and execute with excellence. Thanks for being such a wonderful partner.

Karin Robinsantos, Head of Operations Specialists, Newfront Insurance

Everything we do is for our customers. Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built. Together, we’re delivering the next generation of banking.

Hussein Ahmed, Founder and CEO, Oxygen

Ubiquity is a trusted partner who is always ready to support us, whether it’s during seasonal or unexpected spikes in volume or planned implementation changes. We value their adaptability and ability to meticulously execute.

—Lora Ross Lawson, Assistant Vice President of Call Centers, Careington International 

We have wildly different and diverse clients. There’s nothing standard about servicing them, yet we’ve challenged Ubiquity to help us deliver the best service we can, efficiently. Ubiquity’s real-time data and analyses have been tremendous assets in helping us chart a path forward, and really helped strengthen our relationships with our partners.
—Eric Cotton, EVP and General Manager, Central Payments

A good IVR solution is paramount for a positive customer experience. Ubiquity has become our trusted partner not only to build first-class IVR systems for our partners but also to develop the supporting analytics that help them understand how customers are using the technology, so we can continually optimize the customer journey.

—Geoff Smith, VP of Operations, Americas & AsiaPac, Carta Worldwide

Reg. E error resolution is one of the most common areas for compliance problems in prepaid. Ubiquity’s expertise in this area means that we are confident in our dispute resolution process. Ubiquity also helped us address fraud spikes during tax season, saving us upwards of a quarter of a million dollars.

—Scott Scovel, Vice President, MetaBank

The team at Ubiquity has been extremely diligent in ensuring that agents are trained to work alongside AI Virtual Assistants to drive key business metrics such as increasing sales, boosting average order value and enhancing end customer experience. Ubiquity will continue to be a valuable partner to us for us as we expand our business.

—Jason Shepard, Director of Operations, ConverseNow

We were Ubiquity’s first client when the company was founded in 2012, and we continue to be impressed by the responsiveness of the leadership and client support teams. The customer service representatives are well trained and deliver exceptional bilingual support for our programs.

Meryam Alaoui General Manager, Elixir

This could be the beginning of a beautiful relationship.