Agent success is customer success

We help clients succeed by helping employees succeed first

It all begins in the training room. This is where teams first meet each other and get to know the challenger brands they will represent. We encourage friendly competition and celebrate individual and group successes. Daily team huddles create a supportive space where agents learn from each other, share challenges, offer solutions and seek guidance from team leaders.

Employees receive regular incentives, rewards and special recognition for tenure, including the opportunity to participate in a profit-sharing program after three years with Ubiquity. It’s why we have one of the best retention rates in the business process outsourcing industry.

100%

Retention in our Asia-Pacific Hub in the Philippines is double the industry average

60%

of our support and leadership roles are promoted from within

A great employee culture is great business

Your outsourcer’s retention policies can directly affect your customer satisfaction and, in turn, your customer loyalty. In fact, an engaged customer service agent is 3.3 times more likely to feel empowered to solve customer problems.

Team of people working together to build a home

Giving back

A culture where everyone is encouraged to give back

We’ve delivered Christmas toys in Omaha and Budapest, visited a palliative care home in El Salvador, distributed backpacks filled with school supplies in the rural Philippines and marched in the Manila Pride Parade.

Within the BPO industry, we believe in honoring the diversity of the Ubiquity family and strengthening the communities in which we live and work.

Across the globe, one thing is universally true of the people of Ubiquity: We care deeply about what we do and the impact we have on our clients and on the communities in which we work and live. It is personal to all of us.

Matt Nyren President and CEO, Ubiquity

Interested in joining our team?

Find out where it all began, and discover how you can be part of something special.

We have global vacancies for customer service, Banking Operations and back office teams, as well as support and corporate roles, both on and offsite. Check out our Careers page for more.

Who we are