Agents, Elevated.
Aigent is Ubiquity’s proprietary AI platform. It works behind the scenes to help agents move faster, leaders coach smarter, and outcomes stand out. No extra software. No IT lift. Just better results.
Launch faster:
Learn MoreAigent auto-builds the day-one kit: knowledge, flows, macros, talk tracks. Teams reach proficiency in days, not weeks.
Coach smarter:
Learn MoreAigent analyzes 100% of interactions handled by Ubiquity agents, flags what matters in real time, and prioritizes who needs help next.
Deliver better results:
Learn MoreHandle times drop. CSAT rises. Escalations shrink. Ops finally gets a live view of what’s working and why.
Built for CX. Trained on real customer interactions.
Real-Time Event Stream
Turns conversations into structured signals; triggers next-best-action and alerts.
Agent Co-Pilot
Retrieval-augmented answers, policy-aware guidance, inline summaries. Zero tab hopping.
Coach Console
Live heatmaps, topic drift, adherence, sentiment, outliers. Auto prompts for 1:1s.
QA Autopilot
Machine scoring across 100% of interactions. Human review where it counts.
Insight Miner
Rollups of trends, defects, conversion cues, root causes, voice of the customer, and voice of the client. Exec-ready.
Voice Clarity Suite
Real-time voice clarity, accent support, and noise reduction. Embedded in Aigent.
Workflow Automation
Post-call wrap, enrichment, dispositions, tagging. Fewer clicks, cleaner data.
Unified Data Spine
One secure lake for transcripts, CRM, QA, WFM, and outcomes; open connectors.
We prove it in 90 days.
30 Days
Establish baseline, launch on one queue, measure.
60 Days
Expand to full queue; activate coaching prompts and automation.
90 Days
Lock the operating model; publish the ROI.
KPI Targets:
10–20%
25–40%
8–15%
20–30%
30–50%
Automation that fits your ops
Conversational AI you can actually trust. Agents with higher automation rates, zero hallucinations, strict policy adherence, and secure VPC deployment.
Enterprise AI agents for voice, chat, and SMS. 24/7 coverage. CRM integrations. Real-time intelligence. Multilingual support. A/B testing for continuous improvement.
Outcomes over tools
| Ubiquity + Aigent | Enterprise SaaS Vendors | |
|---|---|---|
| Delivery | Managed service you consume | Software you operate |
| Time to value | Weeks | Months |
| Who benefits | Whole program: agents, leaders, ops | One piece of the stack |
| Risk | We own integration, guardrails, outcomes | You own integration and drift |
| Cost story | Included in your CX program fee | Extra platform line item |
Certified. Secure. Compliant.
Security and compliance are built into everything we do, backed by top-tier protocols and certifications that protect your business and your customers.
Annual Third-Party Audits
Information Security Process and Policy, Physical Security Process and Policy, and System Access and Security Policy are published and externally audited yearly.
Active-Active Data Centers
Dual active-active data centers on the borders of the U.S. East and West Coasts power seamless uptime, total redundancy, and real-time data resilience.
Ongoing Training
All team members undergo regular compliance and data security training and testing, including Bank Secrecy Act and anti-money laundering compliance.
Advanced Threat Detection & Response
AI-powered monitoring detects and neutralizes threats in real-time, safeguarding your digital landscape against unauthorized access and cyber attacks.
