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IN-HOUSE
OUTSOURCE
Direct Salary Cost (in-house)
Agent
Hourly Cost
Yearly cost
$684,000.00
Team Lead
Hourly Cost
Yearly cost
$46,800.00
Account Manager
Hourly Cost
Yearly cost
$28,800.00
Training
Yearly cost
$21,500.00
Subtotal
$781,100.00
Overhead & Indirect Costs (in-house)
Office Space
Yearly cost
$126,720.00
Hardware & Software
Yearly cost
$110,000.00
Indirect Employee Costs
Yearly cost
$156,220.00
Subtotal
$392,940.00
Direct Salary Cost
In-House
Outsource
Role
Hourly
Yearly
Yearly
Agent
$684,000.00
$452,400.00
Team Lead
(1:15)
$46,800.00
Included
Account Manager
(1 per account)
$28,800.00
Included
Training
(Yearly average based on number of agents)
$21,500.00
$15,000.00
Direct Salary Costs Subtotal
$781,100.00
$467,400.00
Overhead & Indirect Costs
In-House
Outsource
Item
Yearly
Yearly
Office Space
$126,720.00
Included
Hardware & Software
$110,000.00
Included
Indirect Employee Costs
(Benefits, healthcare, etc.)
$156,220.00
Included
Overhead & Indirect Costs Subotal
$392,940.00
$0.00
TOTAL IN-HOUSE COSTS
$1,174,040.00
TOTAL COSTS
$1,174,040.00
$467,400.00
Total Cost Savings
Percent Savings
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