Scale Operations Experiences Results Fearlessly
Your customers need a CX hero.
Be one.
At Ubiquity, we understand that there’s no one-size-fits-all solution. That’s why we partner with you to craft a unique strategy, service design, and KPIs to solve your business challenges, fueling growth, and driving superior customer experiences that keep your customers coming back.
How we help your customers and your business
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Lower costs
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Call containment
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First call resolution
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Compliance
Your industry + our experts = happy customers
Fintech
We're proud to be the recognized leader in CX for financial services challenger brands who subvert the status quo.
Healthcare
Engage and retain members, enhance patient satisfaction, and reduce administrative costs.
Retail & e-commerce
Embed your culture and convert challenges into occasions to build positive relationships.
Crypto & NFT
Reduce risks, minimize losses, and resolve claims with less effort from agents and customers.
Insurance
Exceed customers’ needs with ready information that is organized, appropriate, and timely.
Utilities
Whenever customers start seeing more options, exceptional customer service stands out.
Logistics & shipping
Keep up with the “On-the-Go” generation with unparalleled visibility and responsiveness.
Office administration
Create a more focused team by offloading repetitive tasks we can take care of in “our time.”
Fintech
We’re proud to be the recognized leader in CX for financial services challenger brands who subvert the status quo.
Healthcare
Engage and retain members, enhance patient satisfaction, and reduce administrative costs.
Retail &
e-commerce
Crypto & NFT
Insurance
Exceed customers’ needs with ready information that is organized, appropriate, and timely.
Logistics &
shipping
Keep up with the “On-the-Go” generation with unparalleled visibility and responsiveness.
Office
administration
Utilities &
public service
Whenever customers start seeing more options, exceptional customer service stands out.
Matt Finger
Executive Director of Sales, Roadie, A UPS Company
“We weren’t sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups while also providing ongoing insights to improve reporting, quality, and capacity planning across our operations.”
Our services
Customer experience
Put our methodology in practice to forge effective customer relationships through omnichannel servicing and culture-building.
Explore CX
Back office
Support client-facing teams with analytics, audits, research, and management.
Explore Back Office
Banking operations
Safeguard customers and protect your bottom line with dispute management, fraud mitigation, and security compliance.
Explore Banking Operations
Business Transformation
Consulting, strategy, and implementation that supercharge CX management.
Explore Business Transformation
Technology
Anticipatory, data-driven, and performance-enhancing tools empower customer agents.
Explore Technology
Recruiting & coaching
Hiring and training teams with a flexible, scalable recruitment model.
Explore RPO
Remote workforce
The future is limitless: Set up secure, specialized teams—fully remote or hybrid—to serve customers anytime, anywhere with our custom work-from-home platform Ubiquity@Home.
Explore Remote Working
A proven approach to help brands conquer their biggest challenges
The latest in innovative CX
Industry veterans Brad Richardson, John Goodale, and Leonel de Oliveira join world-class team to expand global operations and help more businesses scale CX.
Innovation is always high in the competitive fintech category, and applying AI to CX won't be any different. Here ars seven tactics that amplify CX intelligence.
In part 2 of our series on CSAT struggles in the U.K., discover proven tactics to improve your customer satisfaction.