We’re reinventing customer experience
In today’s competitive business landscape, customer experience is the driving force behind virtually every aspect of a company’s operations. And, with 89% of companies competing primarily on the basis of CX, it makes sense that business leaders are looking for dedicated partners to help augment and enhance their offerings. Our approach to customer experience is unique. Unlike any other BPO, our teams are engaged, talented and equipped with some of the most innovative technology in the outsourcing industry.
We’re all about innovation
We’re constantly refining our apps, AI tools and predictive IVR in our innovation hub.
We support your business
Our back-office offers data management, customer analytics, IT staffing and more.
CX Innovators: TASC’s Universal Benefit Account Delivers Consistent, Omnichannel CX
TASC’s Director of Customer Experience talks about the vision and tech behind their universal benefits platform, which is transforming CX and helping them respond to COVID-19.
The Dos and Don’ts of Engaging Remote Employees
Remote work isn’t just about making sure your team members have the right technology and security. Keeping your teams engaged is vital. Our SVP, Human Resources Tanya Clark offers her tips for success.
CX Innovators: Praxell Devotes Tech, People to Faster Banking and Support
In our inaugural CX Innovators blog series, we highlight a payments industry leader and our partner, Praxell, to explore their strategies for creating exceptional customer experiences.