Ubiquity is a proud Representative Vendor in the new Gartner® Market Guide.

Learn why 61% of CX leaders choose to outsource.

OUTSOURCE.

OUTPERFORM.

Ubiquity designs bespoke, digitally driven customer experiences, compliance, and back-office solutions. We hand-select a team of brand ambassadors and data guardians who become experts in your world. Our relationship-based outsourcing approach enhances every customer life-cycle stage, mitigates risks, and protects what matters most — your customers.

Ubiquity

WHAT WE DO

HUMAN-CENTRIC, TECH-EMPOWERED CX SOLUTIONS

Across our suite of services, we elevate outsourcing to a strategic partnership. Your ambitions become our blueprint for action, transforming customer interactions into meaningful connections.

CUSTOMER EXPERIENCE

Customer care, technical support, sales, collections, and retention solutions informed by data, driven by personalization.

RISK & RESPONSE

Identity verification and claims processing, through chargebacks and risk reduction, reinforced by regulatory expertise and adherence.

NON-VOICE

Data management and analytics, through community trust and safety, fortified by back-office specialization.

SPECIALIZED SERVICES

Custom-built staffing management, business process optimization, and quality assurance fueled by digital innovation.

WHOM WE DO IT FOR

INDUSTRY TITANS AND BLOOMING DISRUPTORS

From finance to healthcare, e-commerce to tech, your brand becomes our obsession. We maniacally strive for excellence and radically embrace innovation.

BANKING, FINANCE, FINTECH & INSURANCE

Unparalleled end-to-end BFSI solutions, supporting dozens of clients from customer experience through risk and compliance.

HEALTHCARE & LIFE SCIENCES

Compassionate, HIPAA-compliant support to engage and retain members, enhance patient satisfaction, and reduce administrative costs.

RETAIL & E-COMMERCE

Elevated service, product, and brand experiences that engage customers and boost loyalty.

LOGISTICS & SHIPPING

Power CX ensures you meet your customers where they need you, working across highly distributed, complex global supply teams.

UTILITIES

Electrifying utility support and sales solutions, powered by flexible workforce management and amplified by automation.

TRAVEL & HOSPITALITY

Intrepid CX solutions to support unpredictable journeys and unlock inspiring experiences.

HOW WE DO IT

Master Your Brand’s Biggest Challenges with Proven Expertise

We call it BreakthroughIQ™. We refine your customer service and back-office functions through five tailored stages, turning every interaction into a brand-building moment. We align your operations with your brand’s pulse, creating ambassadors internally and advocates externally. It’s a streamlined path to set you ahead of the competition.

WHY WE DO IT

BECAUSE YOU AND YOUR CUSTOMERS DESERVE BETTER YOU DESERVE BOLD

  • Matt Finger

    “We weren't sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner — helping us deliver better customer experiences across three distinct customer groups.”

    Matt Finger

    Head of Customer Experience, Roadie – A UPS Company

WHERE WE DO IT

ALWAYS-ON GLOBAL REACH

Headquartered in New York City, with 13 delivery sites across five continents, we provide the best of both worlds — scalability and agility. This global footprint, augmented by remote talent, delivers comprehensive support 24/7/365.

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  • Ubiquity Metrics Image

  • #1

    BPO FOR DISRUPTORS

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  • 13

    Global Delivery Sites

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  • 30+

    Languages

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  • 97%

    EMPLOYEE RETENTION

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  • 95%

    CLIENT RETENTION

Your Brand. Our Expertise. Outsource Fearlessly.

Ubiquity empowers you to redefine customer engagement.

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