Scale
Operations Experiences Results Fearlessly

decoration
two color circles
black woman smiling
decoration
Welcome to outsourcing with confidence. We’re a next-generation BPO built on the simple premise that clients deserve better. Better expertise. Better ideas. Better scale. Better results.
gradient circle
purple pink decoration
orange half circle

Your customers need a CX hero.
Be one.

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers. But what if outsourcing could actually make you a CX hero? What if it meant empathetic and authentic brand ambassadors were there for your customers whenever they needed them? What if you got a meaningful return on your outsourcing investment and became a hero in the boardroom, as well?

At Ubiquity, we understand that there’s no one-size-fits-all solution. That’s why we partner with you to craft a unique strategy, service design, and KPIs to solve your business challenges, fueling growth, and driving superior customer experiences that keep your customers coming back.

How we help your customers and your business

%

Lower costs

%

Call containment

%

First call resolution

%

Compliance

Your industry + our experts = happy customers

Our BPO services teams don’t just know customer service; they know your industry and how to build CX operations that deliver brand-defining customer satisfaction and loyalty.
fintech
fintech woman with a phone

Fintech

We're proud to be the recognized leader in CX for financial services challenger brands who subvert the status quo.

healthcare
healthcare worker

Healthcare

Engage and retain members, enhance patient satisfaction, and reduce administrative costs.

retail
retail ecommerce

Retail & e-commerce

Embed your culture and convert challenges into occasions to build positive relationships.

Crypto
NFT Crypto

Crypto & NFT

Reduce risks, minimize losses, and resolve claims with less effort from agents and customers.

insurance
insurance blocks

Insurance

Exceed customers’ needs with ready information that is organized, appropriate, and timely.

utilities
Fintech

Utilities

Whenever customers start seeing more options, exceptional customer service stands out.

Logistics & shipping
box on conveyor belt being shipped

Logistics & shipping

Keep up with the “On-the-Go” generation with unparalleled visibility and responsiveness.

Office administration
Office administration

Office administration

Create a more focused team by offloading repetitive tasks we can take care of in “our time.”

previous arrow
next arrow
fintech woman with a phone

Fintech

We’re proud to be the recognized leader in CX for financial services challenger brands who subvert the status quo.

healthcare worker

Healthcare

Engage and retain members, enhance patient satisfaction, and reduce administrative costs.

retail selling

Retail &
e-commerce

Embed your culture and convert challenges into occasions to build positive relationships.
NFT Crypto

Crypto & NFT

Reduce risks, minimize losses, and resolve claims with less effort from agents and customers.
insurance blocks

Insurance

Exceed customers’ needs with ready information that is organized, appropriate, and timely.

Logistic and shipping

Logistics &
shipping

Keep up with the “On-the-Go” generation with unparalleled visibility and responsiveness.

Office admin

Office
administration

Create a more focused team by offloading repetitive tasks we can take care of in “our time.”
Fintech

Utilities &
public service

Whenever customers start seeing more options, exceptional customer service stands out.

Roadie Logo

Matt Finger
Executive Director of Sales, Roadie, A UPS Company

“We weren’t sure what to expect from outsourcing, but Ubiquity has proven to be a valuable strategic partner—helping us deliver better customer experiences across three distinct customer groups while also providing ongoing insights to improve reporting, quality, and capacity planning across our operations.”

Our services

Customer Experience Icon

Customer experience

Put our methodology in practice to forge effective customer relationships through omnichannel servicing and culture-building.
Explore CX

Back Office Icon

Back office

Support client-facing teams with analytics, audits, research, and management.
Explore Back Office

Banking Operations icon

Fraud, risk, & compliance

Safeguard customers and protect your bottom line with dispute management, fraud mitigation, and security compliance.
Explore Fraud, Risk, & Compliance

Business Transformation icon

Business Transformation

Consulting, strategy, and implementation that supercharge CX management.
Explore Business Transformation

Technology icon

Technology

Anticipatory, data-driven, and performance-enhancing tools empower customer agents.
Explore Technology

Recruitment Process icon

Recruiting & coaching

Hiring and training teams with a flexible, scalable recruitment model.
Explore RPO

Remote Workforce Icon

Remote workforce

The future is limitless: Set up secure, specialized teams—fully remote or hybrid—to serve customers anytime, anywhere with our custom work-from-home platform Ubiquity@Home.
Explore Remote Working

customer circle decoration
man smiling
decoration

A proven approach to help brands conquer their biggest challenges

The latest in innovative CX