We’re reinventing customer experience
Our approach to customer experience is unique. Our teams are engaged, talented and equipped with some of the most innovative technology in the customer experience outsourcing industry.
We’re all about innovation
We’re constantly refining our apps, AI tools and predictive IVR in our innovation hub.
We support your business
Our back-office offers data management, customer analytics, IT staffing and more.
Don’t Let Your IVR Lead Customers Astray
Technology should help your customers not frustrate them, especially when they’re dealing with fraudulent transactions.
Ubiquity unveils new visual identity during unprecedented expansion
New brand identity exemplifies partnership approach, attracting marquee clients across fintech, healthcare, ecommerce and retail.
Three keys to stress-free customer service this holiday season
Driving sales is only one piece of the puzzle. How you staff up and prepare for the flood of customer inquiries can affect sales and have lasting impacts on your brand, for good or for ill.Read more
Ubiquity Global Services expands with 300-seat contact center
Second domestic center, located in Greater Wilkes-Barre, Pa., will meet partner demand for onshore services while contributing to regional revitalization.Read more