Fraud, Risk, & Compliance

Comprehensive fraud, risk, & compliance management solutions

Banking operations expertise for peace of mind with compliant operations and satisfied customers.
Comprehensive fraud, risk, & compliance management solutions

OUR EXPERTS ARE WELL-VERSED IN COMPLEX ADMINISTRATIVE & REGULATORY REQUIREMENTS

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, you minimize unnecessary losses, and customers navigate fraud claims with less effort. All our staff are ahead of the curve with BPO services built on specialized training for compliance, data security, and financial services. Our agents manage complex operations and give customers peace of mind when dealing with unauthorized transactions.
OUR EXPERTS ARE WELL-VERSED IN {%COMPLEX ADMINISTRATIVE & REGULATORY%} REQUIREMENTS

Services

FULL SUITE OF FRAUD, RISK, & COMPLIANCE SERVICES

We’re all about helping you scale your CX and your business. Delivering world-class customer experiences is only the beginning.

DISPUTE & CHARGEBACK MANAGEMENT

Ubiquity processes over one million dispute & chargeback transactions every month. Refunding is a complicated and financially risky process that requires expert management, so we train staff to handle sensitive tasks with empathy to transform negative situations into positive customer experiences.

FRAUD DETECTION & ANTI-MONEY LAUNDERING

Ubiquity’s robust framework prevents and detects fraud and money laundering at every stage in financial transactions. Ongoing vigilance and adaptation to emerging risks are crucial components of an effective anti-money laundering strategy.

KYC (KNOW YOUR CUSTOMER) VERIFICATION

These methods are often used in combination to create a multi-layered approach to KYC verification. The goal is to strike a balance between customer convenience and robust identity verification to maintain the integrity of the financial system.

RETURN CARD MANAGEMENT

Efficient card return management is crucial for maintaining the security of financial transactions and protecting cardholders from unauthorized use of their payment cards. The process aims to balance customer service with security measures to ensure a smooth experience for legitimate cardholders while safeguarding against potential fraud or misuse.

WATCHLIST SCREENING

By integrating watchlist screening into their AML and CTF procedures, financial institutions enhance their ability to identify and prevent transactions involving individuals or entities associated with illicit activities, terrorism, or sanctions. This contributes to the overall efforts to maintain the integrity of the financial system and prevent it from being exploited for criminal or terrorist purposes.

Dispute resolution & chargeback management

We train staff to handle sensitive tasks with empathy to transform negative situations into positive customer experiences. Refunding is a complicated and financially risky process that requires expert management—especially when seasonal volume surges such as during holiday shopping, tax time, and the back-to-school period add to the pressure. So here’s how we help:

Specialized knowledge

Subject matter experts on the executive team and on operations. Executives invited to present at a closed-door session of FDIC examiners.

Actionable data

Comprehensive quality assurance data delivered to operations for immediate coaching

Customized technology

Automated banking operations workflows built for dispute and chargeback management optimize efficiency and improve compliance

Fraud mitigation & investigation services

Our specially trained team can work with your fraud-prevention technology tools, including machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:

Pattern recognition
Blocking or unblocking accounts
Outbound calls to verify transactions
Fraud mitigation & investigation services

Your banking back-office support

  • Madeline Eckhart

    “As a leading innovator in the financial services industry, we sought a CX and risk operations partner capable of meeting the demands of our rapid business growth. Ubiquity has delivered, adjusting to evolving needs with flexibility and speed.”

    Madeline Eckhart

    Senior BPO Manager, Novo

Scalable & compliant back-office support

Discover how Ubiquity helped one fintech unicorn revamp their dispute and chargeback operations to drive KPIs and scalability amid volume surge and pandemic.

  • 85%

    Experienced Leads

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  • 80%

    Chargeback win rate

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  • 99%

    Compliance rate

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Your Brand. Our Expertise. Infinite Possibilities.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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