EXPERT FRAUD, RISK & COMPLIANCE MANAGEMENT FOR SECURE AND COMPLIANT OPERATIONS

EXPERT FRAUD, RISK & COMPLIANCE MANAGEMENT FOR SECURE AND COMPLIANT OPERATIONS

OUR EXPERTS ARE WELL-VERSED IN COMPLEX ADMINISTRATIVE & REGULATORY REQUIREMENTS

We manage the complex administrative and regulatory requirements of fraud, risk, and compliance outsourcing, from identity verification to dispute resolution. With Ubiquity's expertise, reduce risks, minimize unnecessary losses, and ensure seamless experience for customers navigating fraud claims with less effort.


Every Ubiquity agent stays ahead with specialized training in compliance, data security, and financial services. Our agents manage complex operations and give customers peace of mind when dealing with unauthorized transactions.


OUR EXPERTS ARE WELL-VERSED IN {%COMPLEX ADMINISTRATIVE & REGULATORY%} REQUIREMENTS

Dispute resolution & chargeback management

Our teams are trained to handle sensitive tasks with empathy in order to transform negative situations into positive customer experiences. Expert management is critical for complex, high-stakes refund processes, especially during peak volume surges like holiday shopping, tax season, and Back to School. Here’s how we support your team:

Specialized knowledge

Subject matter experts on our Executive and Operations teams ensure compliance and efficiency. Executive leaders are regularly invited to closed-door FDIC examiner sessions to reinforce our expertise and to safeguard operations.

Actionable data

Comprehensive quality assurance data delivered to operations, enabling real-time coaching for consistent performance.

CUSTOMIZED TECHNOLOGY

Automated banking operation workflows designed for dispute and chargeback management optimize processes, enhance compliance, and reduce financial risk.

Fraud mitigation & investigation services

Our fraud team integrates with your fraud-prevention technology tools, including machine-learning-based Sift Science, to secure your card program or digital wallet. Our fraud investigation services include:

Pattern Recognition

Account Blocking/Unblocking

Outbound Transaction Verification Calls

Fraud Mitigation & Investigation

Fraud mitigation & investigation services

Your banking back-office support

  • Madeline Eckhart

    As a leading innovator in the financial services industry, we sought a CX and risk operations partner capable of meeting the demands of our rapid business growth. Ubiquity has delivered, adjusting to evolving needs with flexibility and speed.

    Madeline Eckhart

    Senior BPO Manager, Novo

Scalable & compliant back-office support

Discover how Ubiquity helped one fintech unicorn revamp its dispute and chargeback operations to drive KPIs and scalability amid volume surge and a pandemic.

  • 85%

    Experienced Leads

  • Ubiquity Metrics Image
  • 80%

    Chargeback win rate

  • Ubiquity Metrics Image
  • 99%

    Compliance rate

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YOUR BRAND. OUR EXPERTISE. MEANINGFUL IMPACT.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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