Your career starts here
When you build a business on passion, you learn to listen to every idea. Every “Hey, you got a second?” Every “I know this sounds crazy, but …”
Our leaders started as call center agents
Many of our executives began their careers as call center agents and had one goal: providing the best customer experience in the world. The way to get there? Creating a welcoming environment that values and supports team members and celebrates their successes.
Culture: Better With U
You can’t create a company culture with words, but there are three core values you’ll need to embrace to really thrive at Ubiquity—partnership, innovation, and community.
These principles are the foundation of what makes Ubiquity a Great Place to Work, and they come to life in the things we stand for and in the attributes that define us and our brand.
They help us deliver the exceptional service that makes us a competitive force in our industry. But, without our dedicated employees, they would just be words on a page.
Across the globe, one thing is universally true of the people of Ubiquity: We care deeply about what we do and the impact we have on our clients and on the communities in which we work and live. It is personal to all of us.
We hope you’ll join the family and help us make a difference. We know we will be #BetterWithU.
– Matt Nyren, CEO, Ubiquity
Where do you want to grow?
We started in fintech and financial services. Now we’re taking our expertise into more industries, such as e-commerce and healthcare. That gives you more choices about where you want to grow your career when you get here.
Customer
service
Social media
management
Fraud and risk
solutions
Non-voice
back office
Our Manila-based
Innovation Lab
Because the best customer experience starts with the best employee experience
Our employees are proud of the work they do. We drive a more than 80% satisfaction rate through:
- Career planning
- Coaching and mentoring
- Development resources
- Ongoing leadership programs
Working for Ubiquity is more than a job. It’s a career.
We’ve created a fun work environment with an emphasis on open, transparent communication across all levels. We offer:
- Constant career growth and development opportunities
- Casual dress code
- Tenure-linked benefit plans
- Profit-sharing
- Frequent employee engagement events
Where every day is Employee Appreciation Day
We’ve created a culture within the BPO industry where employees feel appreciated, supported, and engaged.
At Ubiquity, we know individuals matter–the ones calling us for help, the ones answering the phone, our clients, and everyone who works behind the scenes to help us achieve our mission. That’s why we’re so passionate about our culture and continue to cultivate an environment that is transparent, engaging, supportive, focused and fun.
It all begins in the training room, where you’ll first meet your teams and get to know the challenger brands you’ll represent. We encourage friendly competition and celebrate individual and group successes. Daily team huddles create a supportive space where you can learn from each other, share challenges, offer solutions, and seek guidance from team leaders.
Ubiquity is proud not only to continually beat the industry average for attrition in such a fiercely competitive market but also to beat our own metrics year-over-year.