Leadership

Partner with the CX outsourcing experts

We built Ubiquity to be your outsourcing solution that truly instills confidence. Our track record of success helping challenger brands scale great CX comes down to one thing—trust.
Partner with the CX outsourcing experts

Results don’t just happen at Ubiquity

You’re made of something different, so are we

Ubiquity was founded by a team with decades of experience working on the cutting edge of fintech and emerging payments who recognized the need for a new approach to business process outsourcing. Rather than a discrete suite of services with fixed parameters, Ubiquity was built for the agility and customization that innovative brands demand, regardless of industry.
You’re made of something different, so are we

Our leadership team

A passionate and uniquely experienced group of business and technology leaders started Ubiquity to transform the outsourcing industry. We wanted to create better customer experiences that propel fintech disruptor and challenger brands past incumbents by delivering on their brand promise at scale. From developing custom-built communication software to building and nurturing an open and enthusiastic culture, we are constantly striving to do things better.
Matt Nyren
Sagar Rajgopal
Corey Besaw
Franz Schwarzinger
Ron Fetzer
Matthew Agronin
Megan Porter
Jennifer Garde
Tanya Clark

Our board of directors

Ray Iglesias
Matt Nyren
Jonathan Weiner
Jason Kustka
Patrick Fabrizio

Our leadership team

A passionate and uniquely experienced group of business and technology leaders started Ubiquity to transform the outsourcing industry. We wanted to create better customer experiences that propel fintech disruptor and challenger brands past incumbents by delivering on their brand promise at scale. From developing custom-built communication software to building and nurturing an open and enthusiastic culture, we are constantly striving to do things better.

Our board of directors

  • Jim Horton

    “As an extension of our onshore team, Ubiquity is a valued partner we depend on as we continue to grow our business. Healthcare is a complex industry, and I appreciate their dedication to quality and their commitment to our success.”

    Jim Horton

    SVP of Operations, Solarity

Scalable & Agile

Always-On Global reach

Headquartered in New York City with 13 delivery sites across five continents, we provide the best of both worlds—scalability & agility. This global footprint augmented by remote talent ensures privacy, security, and compliance for highly regulated industries, delivering comprehensive support 24/7/365.

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  • Ubiquity Metrics Image

  • 90%

    FIRST CALL RESOLUTION

  • Ubiquity Metrics Image

  • 99%

    Compliance

  • Ubiquity Metrics Image

  • 60%

    COST SAVINGS

Your Brand. Our Expertise. Infinite Possibilities.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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