AI that makes your CX team even stronger.
Meet Aigent—the AI layer built into every Ubiquity program. Aigent accelerates onboarding, sharpens coaching, and surfaces what’s working in real time. No separate platform to buy. No IT project to manage. Just stronger performance from day one.
See measurable lift in three key areas.
Aigent doesn’t replace your people. It supercharges them—turning every conversation into measurable progress. From onboarding to reporting, here’s what you can expect to gain.
Launch faster.
Aigent auto-builds the day-one toolkit: knowledge bases, workflows, macros, and talk tracks. That means new hires reach proficiency in just days, ensuring success from the start.
Coach smarter.
Aigent analyzes all interactions with Ubiquity agents, flags what matters, and prioritizes who needs help next. All of this helps leaders more effectively manage and develop their people.
Deliver better results.
With Aigent, handle times drop, CSAT rises, and escalations are reduced. Ops finally gets a live view of what’s working—and why—so you can double down on what actually moves the needle.
Built for CX. Trained on real customer interactions.
Aigent isn’t generic AI bolted onto your tech stack. It’s the underlying fabric across onboarding, live support, QA, coaching, insights, forecasting, and automation—all designed for the complexity of real customer conversations.
Voice Clarity Suite
Real-time voice enhancement, accent support, and noise reduction. Clearer calls. Fewer repeats. All built in.
Agent Assist
Retrieval-augmented answers, policy-aware guidance, and inline summaries—delivered when agents need them.
Live Event Stream
Live conversations transformed into structured signals, triggering next-best-action prompts and alerts before issues escalate.
Coach Console
Heatmaps, topic drift, adherence, sentiment, and outliers, with auto-generated 1:1 prompts so leaders know where to focus.
QA Autopilot
Machine scoring across 100% of interactions. Human review where it counts. Full coverage without the bottleneck.
Insight Miner
Weekly rollups of trends, defects, conversion cues, root causes, customer voice, and client voice for exec-ready reporting.
Forecast Engine
Predictive models that align staffing to demand. Cuts variance, prevents overstaffing, and keeps service levels steady.
Workflow Automation
Post-call wrap, enrichment, dispositions, and tagging—handled automatically. Fewer clicks, cleaner data, faster resolution.
Unified Data Spine
One secure lake connecting transcripts, CRM, QA, WFM, and outcomes. Open connectors mean your data works together.
CX automation that fits your ops.
Enterprise AI agents for voice, chat, and SMS. 24/7 coverage. CRM integrations. Real-time intelligence. Multilingual support. A/B testing for continuous improvement.
Foundation models you can trust. Fully managed, scalable, and secure. We build your generative AI on Bedrock—ensuring reliability, low latency, and enterprise-grade governance.
We prove it in 90 days.
30 Days
Establish baseline. Launch Aigent on a single queue. Start measuring what matters most.
60 Days
Expand to full queue. Activate coaching prompts and automation. Watch the numbers move.
90 Days
Lock the operating model. Publish the ROI. Scale across your program with confidence.
10–20%
25–40%
8–15%
20–30%
30–50%
Outcomes over tools
| Ubiquity + Aigent | Enterprise SaaS Vendors | |
|---|---|---|
| Delivery | Managed service you consume | Software you operate |
| Time to value | Weeks | Months |
| Who benefits | Whole program: agents, leaders, ops | One piece of the stack |
| Risk | We own integration, guardrails, outcomes | You own integration and drift |
| Cost story | Included in your CX program fee | Extra platform line item |
Certified. Secure. Compliant.
Security and compliance are built into everything we do—backed by top-tier protocols and certifications that protect your business and your customers.
Annual Third-Party Audits
Information Security, Physical Security, and System Access policies are published and externally audited every year.
Active-Active Data Centers
Dual active-active data centers on the U.S. East and West Coasts power seamless uptime, total redundancy, and real-time resilience.
Ongoing Training
All team members undergo compliance and data security training, including Bank Secrecy Act and anti-money laundering protocols.
Advanced Threat Detection & Response
AI-powered monitoring detects and neutralizes threats in real time, safeguarding against unauthorized access and cyber attacks.
