Utilities

Public Works

Responding to public works requests both routine & exceptional

Municipalities provide myriad services with the safety of residents at the forefront of every policy.
Responding to public works requests both routine & exceptional

Services

WHAT WE DO FOR PUBLIC WORKS

We avoid the tipping point of complaint escalation by lending an empathetic ear.

Customer Service & Communication

Providing responsive customer service to address community concerns, answer inquiries, and facilitate communication between the public works department and residents.

Emergency Response & Disaster Preparedness

Coordinating information dissemination in support of implementation plans during emergency response and disaster recovery.

Community Engagement

Engaging with the community through outreach programs, public meetings, and collaborative initiatives to gather input, address concerns, and build a sense of community involvement.

Permitting & Inspections

Managing permitting processes and conducting inspections to ensure compliance with building codes, zoning regulations, and other standards for construction and development.

OTHER SERVICES

Elevating how you work Elevating Experiences

Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers.

SPECIALIZED CAPABILITIES

Boost efficiency & savings with accounting services, process transformation consulting, digital innovation technologies, marketing creative services, Ownshore™ staffing, & recruitment outsourcing. Achieve strategic growth & a competitive edge with outcome-focused solutions.

OMNICHANNEL CUSTOMER EXPERIENCE

From customer care to technical support, sales and retention campaigns to sensitive loan and collection services, we put your customers first, using data and technology to drive faster, more personalized customer experiences.

BACK-OFFICE ADMINISTRATION

Our back-office solutions cover all the bases when supporting a unified customer experience. We take care of analytics, auditing, research, and management so your middle and front office customer service agents can thrive right along with your delighted customers.

FRAUD, RISK, & COMPLIANCE

We manage the complex administrative and regulatory requirements of Fraud, Risk, and Compliance outsourcing, from identity verifications to dispute resolutions. With our expertise, you reduce risks, minimize losses, and help customers navigate claims with less effort.

Outsource with confidence

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