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IPA Member Profile: Q&A with Kathy Clark

IPA Member Profile: Q&A with Kathy Clark

Ubiquity's SVP of Operational Excellence Kathy Clark talks to the Innovative Payments Association about the future of fintech and how Ubiquity is helping clients chart it.

Education Resources

Customer Satisfaction

Customer satisfaction

You can’t improve what you don’t measure. Get everything you need to know on: CSAT metrics, CX mindsets, the ESAT-CSAT relationship, and how to gather feedback.

Business transform

Business process transformation

Want to de-risk your transformation? Here are the need-to-knows on: managing, preparing for, and measuring business process transformation—including practical steps and guidance.

Customer Satisfaction

Business process outsourcing

In recent years BPO provider services have expanded rapidly to cover many integrated support processes such as business transformation, CX program design, and strategic scaling.