Learning Center
Explore the latest in CX insights, technology and consumer trends, Ubiquity news, and educational resources for scaling great CX.
Featured Resources
The CX Bible
Challenger brands that keep customers for life don’t just solve problems—they take high-stakes moments of customer tension and transform them into high-value, loyalty-driving outcomes
The insanely honest guide to outsourced CX
Agile and scalable CX programs nurture passionate, empowered agents that go the extra mile to make customers happy.
Return on Outsourcing: How challenger brands get more from BPO
Traditional CX doesn't work for challenger brands: static playbooks, unmotivated service agents and rigid processes can’t adapt to rapid customer-driven change. You and your customers deserve better.
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Amid Ubiquity’s exponential growth, the board has promoted key executives to ensure that the organization is set up to deliver brand-elevating CX management across verticals at any scale.
Make the dispute process more customer-centric while protecting the business from undue losses. Here are four keys.
Discover the CX trends in banking that are forcing banks and fintechs to rethink customer service priorities to stay competitive.
Artificial intelligence can help supercharge your CX capabilities while giving your agents time and space to be more, well, human.
The partnership allows fintech companies and consumer brands to create brand-specific customer service experiences without having to maintain a managed services team internally.
Partnership helps neobanks anticipate and prepare for the challenges of balancing security, compliance, and seamless customer service as they grow.
When U.K's fast-growing financial super app Curve needed more resources to support their expanding customer base and upcoming U.S. launch, Ubiquity designed a bespoke solution to drive productivity and CSAT soaring.
With funding and IPO opportunities drying up, outsourcing customer support can help fintechs control costs and improve the customer experience, Ubiquity's Sagar Rajgopal tells The Financial Revolutionist.
“To paraphrase Peter Drucker, I find leadership is more about doing the right things," said Crawford, who brings over 20 years of experience to the role.
Ubiquity has already started filling up 700+ seats of the new office, which was constructed to serve as a cutting-edge customer service contact center.
Brands that deliver good customer experiences (CX) can boost their annual recurring revenue by 300% over three years. Discover what "good" means and how to deliver it.
Make sure your CX keeps up with emerging business models with simple steps to delight customers and ultimately increase customer retention.