BaaS tech powerhouse infinant taps Ubiquity as preferred CX, back-office services provider for their bank clients

New York – September 19, 2023 – Ubiquity, a global business process outsourcing leader, has been named as the preferred partner by infinant Inc., a leading provider of banking-as-a-service (BaaS) technology, to bring a full suite of program management, customer support, dispute resolution, and advisory services to banks looking to expand their BaaS and financial technology offerings.

At a time when BaaS bank deposits are outperforming regional bank deposits, new tools and opportunities for community and regional banks to enter or expand in the BaaS space will be critical. Meanwhile, global revenue for embedded banking products is set to reach a staggering $160 billion by 2025. This collaboration offers community and regional banks a full-service option to enter, expand, and compete in these key areas.

“By offering a bank-owned BaaS platform, infinant is changing how community and regional banks advance the market, creating more flexibility and control to grow their embedded finance programs by taking a platform strategy,” according to infinant CEO Riaz Syed.

“Our partnership with Ubiquity is creating opportunities for banks to reach scale on the next wave of embedded finance and to ensure that financial institutions have confidence in building ecosystems that generate long-term value and sustainability with technology and program management,” said Syed.

While infinant provides the technology, Ubiquity will simplify the CX and back-office operations with proven, efficient, compliant solutions for multichannel customer support, dispute resolution, fraud mitigation, and advisory services tailored to each bank’s unique strategic objectives.

“Ubiquity understands the transformative power of exceptional customer experience in the fintech sector. As we join forces with infinant, our goal is to elevate the capabilities of financial institutions, enabling them to thrive and adapt in an ever-evolving market,” said Ubiquity President and Chief Customer Officer Sagar Rajgopal. “Our combined strengths promise a seamless journey for banks eager to harness the potential of BaaS.”

A diverse range of services, coupled with a deep understanding of industry-specific challenges, makes Ubiquity a trusted partner for organizations seeking to streamline processes, improve efficiency, and deliver exceptional customer experiences. Ubiquity’s dedication to delivering tailored solutions and fostering long-term client partnerships sets them apart in the BPO and CX industry.

See the full release.

Need a BaaS management partner?

Similar Resources

Ubiquity Solutions

Omnichannel CX

Fraud, Risk, & Compliance

Back-Office Administration

Specialized Capabilities

FEATURED INSIGHTS

Customer Experience

How to strike the right balance between AI and live CX agents

Ubiquity Industries

Banking, Finance, & Insurance

Healthcare & Life Sciences

Retail & E-commerce

Logistics & Shipping

Utilities

Travel & Hospitality

FEATURED SUCCESS STORY

Case Study

Healthtech innovator gains operational edge with actionable insights

Ubiquity Resources

FEATURED WHITEPAPER

CUSTOMER EXPERIENCE

Let Customer Pain Points Be Your Guide to CX Success

Ubiquity Company

FEATURED Thought Leadership

TRENDS

CustomerThink: Building and Sustaining a Strong Customer Journey

news

BaaS tech powerhouse infinant taps Ubiquity as preferred CX, back-office services provider for their bank clients

Share

Similar Resources

Webinar: New Techniques in Fighting Identity Fraud

9 ways AI elevates the retail customer experience

Whitepaper: Take control of your insurance CX future

Outsource with confidence

Share