Technology integration is where the rubber meets the road in any customer experience transformation. Knowing potential hazards, roadblocks, and time-saving shortcuts will help your integration go as smoothly as possible.
Technology integration is where the rubber meets the road in any customer experience (CX) transformation. Knowing potential hazards, roadblocks, and time-saving shortcuts will help your integration go as smoothly as possible. Here are some best practices to guide your integration journey.
For an easy and safe journey to your destination:
Have a clear destination in mind.
Watch out for one-way streets.
Prioritize safety in every direction.
Take proven routes.
Drive performance with data.
Every technology decision should serve a larger strategic objective. Because growth without clear direction isn’t scaling, it’s chaos.
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