Each vertical presents distinct opportunities to differentiate brands with exceptional customer experiences and transformative business operations. See how Ubiquity’s bespoke approach elevates client profiles in each industry.
All Ubiquity services revolve around a simple goal: To deliver consistent performance results that meet and exceed your strategic business objectives by implementing creative, effective, and efficient solutions.
Our commitment to the success of our clients and the partnerships we forge fuels Ubiquity’s organic growth across industries and geographies. Here’s what makes us tick from top to bottom and from inside out.
Viking Pest Control, a modern pest control service, experienced a major growth spurt and wanted to fully staff the customer experience team quickly to handle high call volumes, increase responsiveness, and reduce call times.
Struggling to find reliable staff and nervous about outsourcing–something they’d never tried in their 40-year-history, Viking turned to Ubiquity. The company also had aspirations of exceeding their KPIs, answering the vast majority of calls in 20 seconds or less and decreasing the number of abandoned calls dramatically.
Ubiquity’s ability to design a customized CX staffing plan and launch a skilled team quickly and seamlessly was a key differentiator. Ubiquity chose their Bacolod office in the Philippines as the hub for outsourced call center support, and had the first wave of agents up and running on the seventh business day, and another soon afterward.