Ubiquity TechSuites

Technologies designed to optimize every customer touchpoint

Our innovative technologies transform the relationships between agents and customers with world-class CX program management.
Technologies designed to optimize every customer touchpoint

Stay ahead of the curve with AI-powered platforms

We’ve built customer experience technology to empower agents from our Innovation Lab based in Manila. We innovate to help challenger brands supercharge operations and deliver world-class customer experience management at every interaction.
inReach

inReach

Omnichannel CX integration platform:

Our inReach suite comprises direct human interactions channels with clients’ end-customers. This includes voice, email, chat, SMS, cross-channel service, self-service IVR and chatbots, as well as AI-enabled real-time agent assist features.

inTouch

inTouch

Real-time performance monitoring & coaching:

inTouch is a comprehensive performance management system covering real-time Team Lead oversight and guidance, Agent KPI monitoring, real-time dashboards and historical reports, and ongoing Agent coaching and development to optimize delivery on the front lines.

inScribe

inScribe

AI-enabled interaction management:

inScribe records, processes, and analyzes all customer interaction and transcript data to feed Quality Assurance systems and uncover actionable insights. Complete data access and AI analytics translate into responsive process optimizations and predictive trend alerts.

inCharge

inCharge

Back-office workflow management & automation:

An open platform for customizable business automation, inCharge optimizes the efficiency and regulatory compliance of back-office processes such as disputes and chargebacks. A flexible and efficient toolset makes agents more efficient, leaders more empowered, operations more transparent, and regulated functions more compliant.

inSIght

inSIght

Comprehensive analytics:

The inSight platform visualizes all the data for you, our client. Our data analysts support all the technology suites here with deep operational insights and historical analytics. We leverage rich interactive dashboards both internally and externally, with raw data integrations that can feed directly into client systems.

Providing top-tier security measures for your business

We’ve built customer experience technology to empower agents from our Innovation Lab based in Manila. We innovate to help challenger brands supercharge operations and deliver world-class customer experience management at every interaction.

Yearly security audits

Ubiquity’s Information Security Process and Policy, Physical Security Process and Policy, and System Access and Security Policy are published and externally audited yearly.

Active-active data centers

Dual active-active data centers, bordering the U.S. East and West Coasts, ensure total redundancy and uptime.

Regular training and testing

All Ubiquity team members undergo regular compliance and data security training and testing, including Bank Secrecy Act and anti-money laundering compliance.

ADVANCED THREAT DETECTION AND RESPONSE

Ubiquity employs continuous monitoring with AI to detect and neutralize threats, safeguarding your business's digital landscape against unauthorized access and cyber attacks.

  • Hussein Ahmed

    “Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built.”

    Hussein Ahmed

    Founder & Chief Product Officer, Oxygen

Adherence to key standards and certifications in security compliance

Your Brand. Our Expertise. Infinite Possibilities.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

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