Each vertical presents distinct opportunities to differentiate brands with exceptional customer experiences and transformative business operations. See how Ubiquity’s bespoke approach elevates client profiles in each industry.
All Ubiquity services revolve around a simple goal: To deliver consistent performance results that meet and exceed your strategic business objectives by implementing creative, effective, and efficient solutions.
Our commitment to the success of our clients and the partnerships we forge fuels Ubiquity’s organic growth across industries and geographies. Here’s what makes us tick from top to bottom and from inside out.
Refining the customer journey helped Spanish-language media titan Univision improve retention and profitability.
Univision initially hired Ubiquity for bilingual customer service for their pioneering prepaid program; however, Ubiquity’s operations team quickly identified key areas of opportunity to support the company’s broader growth initiatives.
The CX specialist worked in tandem with Univision to devise a testing regime for the IVR and initial customer contact to determine the optimal customer experience for boosting card activations and increasing card usage.