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How AI and live agents work together for exceptional CX

Discover how ConverseNow delivered better CX to hungry customers while boosting efficiency and revenue for the restaurants who rely on them.

ConverseNow is an artificial intelligence (AI) startup automating and personalizing restaurant orders in high-volume voice channels, such as phone. Their digital agent “George” speeds up the ordering process and removes the need for in-store employee to take orders; however, “he” sometimes struggles if there’s too much background noise, customers doesn’t speak clearly or they try to order things that aren’t on the menu.

Challenge

As ConverseNow added new restaurant partners, their in-house customer support team was strained—customer service agent engagement was low and performance was suffering. In this case study, you’ll learn how Ubiquity’s Philippines-based customer experience management team:

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