Chief Information Officer
As Ubiquity’s Chief Information Officer, Franz has built a robust global cloud-based telephony network, developed innovative approaches to core contact center technologies, and greatly enhanced the user interface for both Ubiquity’s customers and call center operations. He has also spearheaded the development of multiple proprietary technologies including Ubiquity inTouch®, a platform that enables Ubiquity managers to rapidly address issues, coach agents and track performance against partner goals. Before cofounding Ubiquity, Franz led the managed services division of emerging payments processor TxVia’s technology department, a company acquired by Google. Previously, he served as system architect and lead developer for Amsterdam-based RIPE NCC, Europe’s leading internet registration and coordination agency.
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