healthcare

The Best Benefits of Nearshore Bilingual Healthcare Support

Managed care plan sponsors who use nearshore bilingual agents can boost satisfaction, increase enrollments and significantly lower operating costs.

In this article

With competition heating up for Medicare Advantage plans, member support plays an increasingly important role in attracting new members and improving long-term retention. At the same time, 10,000 people turn 65 in the U.S. every day while the number of native Spanish speakers continues to grow. Taken together, these trends underscore the need for plan sponsors to provide bilingual healthcare support. In this whitepaper, you’ll discover how nearshore bilingual agent queues can:
  • boost member satisfaction and loyalty
  • increase enrollments, and
  • significantly lower operating costs

Case Studies

Our proven approach In Action

A few case studies that demonstrate how Ubiquity delivers bottom-line value from Day 1.
  • Stats

  • 40%

    Lower Cost

  • Stats

  • 90%

    First Call Resolution

  • Stats

Your Brand. Our Expertise. Infinite Possibilities.

Ubiquity empowers you to redefine customer engagement. Are you up for the challenge?

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.