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With competition heating up for Medicare Advantage plans, member support plays an increasingly important role in attracting new members and improving long-term retention.
At the same time, 10,000 people turn 65 in the U.S. every day while the number of native Spanish speakers continues to grow. Taken together, these trends underscore the need for plan sponsors to provide bilingual healthcare support.
In this whitepaper, you’ll discover how nearshore bilingual agent queues can: