Your outsourcing experts for Crypto & NFT
The complex regulatory requirements of cryptocurrency and non-fungible token markets require extreme accuracy in functions from error resolution to identity verification. We help you reduce risks, minimize unnecessary losses, and resolve customer dispute, chargeback, and fraud claims with less effort for both agents and customers.
All our staff are armed with specialized compliance, data security, and financial services training to manage complex transactions and resolve customer issues efficiently. We put your customers first, using data and technology to drive faster, more personalized customer experiences. We call it Relationship-based Outsourcing.
CX flexibility and scalability
Challenger brands are finally realizing how superior customer experiences can dramatically increase brand loyalty—and user advocacy. Want to know how?
Commit to CX-first Outsourcing
Disputes & chargeback processing
We transform negative situations into positive customer experiences with empathy. Refunding is a complicated and financially risky process that requires expert management:
Fraud monitoring & investigation
We deploy fraud-prevention technology tools, such as machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:
Money laundering detection
We flag suspicious activity surrounding money laundering concerns and unverified customer transactions. Our comprehensive approach includes in-depth monitoring of:
Know your customer (KYC) & ID verification
Create more efficient transactions with technology that both validates user identity and provides agents with the data they need to succeed. Technologies work in concert with agents to:
Customer CX acceleration
Ubiquity is well… ubiquitous. We make sure your customers can connect with your brand on any device, in any channel, and at a response rate that exceeds expectations. Our contact center model provides:
The latest in innovative crypto & NFT
4 easy CX solutions to key blockchain & crypto challenges
We’ve laid out how navigating crypto and NFT challenges with impeccable customer experience allows true leaders to separate themselves from those just looking for a slice of the action.
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3 keys to maximizing the digital banking customer journey
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How to build multichannel infrastructures for challenger finserv brands
For challenger finserv brands to captivate and retain customers, a well-designed customer journey is a must. But they must also build a robust support framework that anticipates and responds quickly to customer needs.
Why static CX playbooks are no match for fintech disruptors
As a growing fintech—an ambitious, disruptive, irreverent company looking to fundamentally change the game for the better—you need more than a dusty playbook to drive customer satisfaction and retention.
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Drive seamless CX across the front, middle, and back office
The bigger you get, the more complex you become. But the right BPO can break the silos separating back, middle, and front offices down—while also helping you charge toward better customer experiences.
How we transform CX for Crypto
Applying the right service approach to the right financial services channels gets customers on your side. Challenger brand Curve, which connects multiple debit and credit cards through a simple app, recently began offering cryptocurrency purchasing through its primary card.
Ubiquity combined supportive agent technologies and innovations in analytics and automation to provide exceptional customer experiences for Curve users. We applied our decades of experience in navigating financial legislation, compliance standards, and ever-evolving customer expectations to de-risk complex change in a highly regulated environment.
The fraud detection payoff…
Every $1 of fraud costs financial institutions $3.64—more than three times the actual loss itself.