Your outsourcing experts for Crypto & NFT
Disputes & chargeback processing
Crypto chargebacks, fraud investigations, and refunds are complicated and financially risky processes that require expert management. We transform negative situations into positive customer experiences with empathy, as well as:
Fraud monitoring & investigation
We deploy fraud-prevention technology tools, such as machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:
Money laundering detection
We flag suspicious activity surrounding money laundering concerns and unverified customer transactions. Our comprehensive approach includes in-depth monitoring of:
Know your customer (KYC) & ID verification
Create more efficient transactions with technology that both validates user identity and provides agents with the data they need to succeed. Technologies work in concert with agents to:
Customer CX acceleration
Ubiquity is well… ubiquitous. We make sure your customers can connect with your brand on any device, in any channel, and at a response rate that exceeds expectations. Our contact center model provides:
The latest in innovative crypto & NFT
3 keys to maximizing the digital banking customer journey
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How to build multichannel infrastructures for challenger finserv brands
For challenger finserv brands to captivate and retain customers, a well-designed customer journey is a must. But they must also build a robust support framework that anticipates and responds quickly to customer needs.
Why static CX playbooks are no match for fintech disruptors
As a growing fintech—an ambitious, disruptive, irreverent company looking to fundamentally change the game for the better—you need more than a dusty playbook to drive customer satisfaction and retention.Read More
4 easy CX solutions to key blockchain & crypto challenges
We’ve laid out how navigating crypto and NFT challenges with impeccable customer experience allows true leaders to separate themselves from those just looking for a slice of the action.Read more
Drive seamless CX across the front, middle, and back office
The bigger you get, the more complex you become. But the right BPO can break the silos separating back, middle, and front offices down—while also helping you charge toward better customer experiences.