Your outsourcing experts for Crypto & NFT
The complex regulatory requirements of cryptocurrency and non-fungible token markets require extreme accuracy in functions from error resolution to identity verification. As a leading crypto BPO, we help you reduce risks, minimize unnecessary losses, and resolve customer disputes, chargeback, and fraud claims with less effort for both agents and customers.
Our staff is armed with specialized compliance, data security, and financial services training to manage complex transactions and resolve customer issues efficiently. We put your customers first, using data and technology to drive faster, more personalized customer experiences.
CX flexibility and scalability
Challenger brands are finally realizing how superior customer experiences can dramatically increase brand loyalty—and user advocacy. Want to know how to scale fearlessly?
Commit to CX-first Outsourcing
Disputes & chargeback processing
Crypto chargebacks, fraud investigations, and refunds are complicated and financially risky processes that require expert management. We transform negative situations into positive customer experiences with empathy, as well as:
Fraud monitoring & investigation
We deploy fraud-prevention technology tools, such as machine learning-based Sift Science, to help protect your card program or digital wallet. Our fraud investigations include:
Money laundering detection
We flag suspicious activity surrounding money laundering concerns and unverified customer transactions. Our comprehensive approach includes in-depth monitoring of:
Know your customer (KYC) & ID verification
Create more efficient transactions with technology that both validates user identity and provides agents with the data they need to succeed. Technologies work in concert with agents to:
Customer CX acceleration
Ubiquity is well… ubiquitous. We make sure your customers can connect with your brand on any device, in any channel, and at a response rate that exceeds expectations. Our contact center model provides:
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Drive seamless CX across the front, middle, and back office
The bigger you get, the more complex you become. But the right BPO can break the silos separating back, middle, and front offices down—while also helping you charge toward better customer experiences.
How we transform CX for Crypto
Applying the right service approach to the right financial services channels gets customers on your side. Challenger brand Curve, which connects multiple debit and credit cards through a simple app, recently began offering cryptocurrency purchasing through its primary card.
Ubiquity combined supportive agent technologies and innovations in analytics and automation to provide exceptional customer experiences for Curve users. We applied our decades of experience in navigating financial legislation, compliance standards, and ever-evolving customer expectations to de-risk complex change in a highly regulated environment.
The fraud detection payoff…
Every $1 of fraud costs financial institutions $4—quadruple the cost of the actual loss itself.